Aston Carter is currently partnering with a facility in the Lebanon area in need of 2 Complaint Analysts to join their team. Please see below for details and qualifications!

Description

The complaint Analyst 1 – Complaint evaluator is responsible for reviewing and analyzing data from call log, qualtrics and other post-market systems as necessary and make a complaint determination.

Authority & Responsibilities:

Review call log entries from the previous day and assess if the information entered into the call log meets the definition of an alleged complaintOpen complaint records within the complaint management system based on the review of data entered into the call log by customer experienceTrain customer experience on the process of entering data into the call log so that a correct complaint determination can be madeSupport and collaborate with other complaint analysts and investigators for administrative support as neededParticipate in daily management meetings and report key metrics as deemed necessary by management

Additional Skills & Qualifications

Associate degree or higherBasic knowledge of computersBasic knowledge of microsoft suiteFast Typing skillsAttention to detailsGood command of EnglishKnowledge on medical device complaints receiving is preferable2-5 years of data entry experience is preferredKnowledge of medical device complaintsStrong communication skills in English (Spanish a plus)Comfortable using Microsoft Office and learning new systemsDetail-oriented with strong organizational and multitasking abilitiesWillingness to learn and grow in a structured, team-oriented environment

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lebanon,TN.

Application Deadline

This position is anticipated to close on Sep 4, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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