This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

How You’ll Make an Impact   

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

High school diploma or equivalent

Experience   

Customer service and sales or retention experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

Experience

1+ years working in cable operations or telecommunications call center
CBI112 2026-70894 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13530 Business Unit: Community Solutions Zip Code: 27409

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.