This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a career where your attention to detail keeps people connected? As a Community Solutions Control Operations Analyst I at Spectrum, you will monitor managed Wi-Fi networks, analyze alerts and play a vital role in resolving service interruptions for our customers. Your contributions help deliver reliable connectivity that powers our communities every day.

Shift desired: Sun-Thurs, 12:00 pm-9:00 pm

How You’ll Make an Impact   

Monitor managed Wi-Fi network equipment and analyze alerts to identify potential issuesPerform basic troubleshooting and create support tickets from active alarmsInvestigate property equipment as monitoring alarms are received and stage severity levels based on alert investigationsUse monitoring tools to proactively recognize area problems and escalate complex concerns to higher-tier analystsConduct surveillance of Wi-Fi networks using various systems and tools to identify network outages or impairments and engage appropriate fix agentsAcknowledge impairment alarms, perform initial troubleshooting, and dispatch field technicians when necessaryNotify and communicate network events to stakeholders following established protocolsIdentify, document and escalate issues that require coordination with other teams and assist as needed

Working Conditions   

Office environmentMust be able to work all shifts including evenings weekends and some holidays

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

High School Diploma or equivalent

Experience   

1+ year of 24x7 Operations Center experience1+ year of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance1+ year of NOC, dispatch, call center tier or help desk support experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of Hybrid Fiber-Coax network concepts, DOCSIS and end-user principlesUnderstanding of managed Wi-Fi tools and basic troubleshooting abilities for Wi-Fi related issuesTeamwork and collaboration skillsProblem-solving skills in situations with limited standardizationFamiliarity with desktop computer hardware and software (monitoring tools) used to analyze network performanceAbility to use online knowledge systems and search for reference procedures and work aidsAbility to write routine reports and correspondence as well as create or produce reports outlining specific trends in the Hybrid Fiber-Coax network to efficiently resolve plant issuesAbility to interpret instructions in various formatsBasic understanding of network architecture, topology principles and troubleshooting

Preferred Qualifications

Education

Certification with an emphasis in telecommunications or IT
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13530 Business Unit: Network Technology Services Zip Code: 27560

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.