We are seeking a **_Community Program Coordinator_** to play a key role in overseeing the integration of various teams at the Levi Watkins Outpatient Center (including support of the After Care Clinic) in order to address the social determinants of health as a routine part of health care. **Specific Duties & Responsibilities** _Manage and develop the Hopkins Community Connection (HCC) Levi Watkins Outpatient Center Advocates and Student Leaders_ + Oversee, develop, and motivate a team of 10 - 20 undergraduate and graduate student volunteer advocates. + Be a daily presence at the clinic and various evening meetings to guide Advocates’ professional and leadership development. + Develop and manage a team of student leaders who oversee and support peers working as Advocates through biweekly meetings, individual coaching sessions, and trainings. + Lead sessions in weekend-long trainings for Advocates and student leaders each semester, using collaboratively developed curricula. + Actively collaborate with the other HCC program leaders to implement effective Advocate training design and delivery. + Serve as local report for full-time Community Health Workers as needed. _Execute Program Operations_ + Collaborate on design of and implement standards for quality case management; recommend program improvements to program team. + Effectively manage a partial caseload of patients assessing and supporting client navigation to community resources. + Find the best possible service(s) for the clients using resource tools, and researching new resources as needed. + Work with individuals and families to create effective action plans to access resources, follow up regularly with clients on their action plans until the case is closed, and communicate case work with clinic teams. + Communicate program highlights, challenges, and outcomes to Program Manager and clinic teams. _Build and Maintain Integrated Solution and Partner Relationships_ + Create strong and healthy relationships with physicians, nurses, social workers, referring providers, and other clinic staff to build an integrated solution within the clinical setting and remain knowledgeable about the internal resource landscape. + Support integration into the clinical setting by introducing case management best practices and providing training for clinic staff on operational practices for meeting patients’ essential needs. _Ensure and Track High Quality Service Delivery_ + Maintain records by documenting client case work according to clinic protocol and utilization of the clinic’s Electronic Medical Record system. + Ensure the accuracy of programmatic outcomes as reported by the client management database. + Use program data to manage towards program milestones, related metrics and improve operations. + Engage in group planning, evaluation and problem-solving and contributing to highly collaborative. _Potential Supervisory responsibility_ + 1-2 Community Health Workers (as local report). + 10 – 20 Undergraduate student volunteers. **Special Knowledge, Skills, and Abilities** + Proficiency with the Microsoft Office suite and comfort in technology-rich environments. + Experience utilizing Electronic Medical Record systems. + Excellent problem-solving skills. + Knowledge of landscape of public benefits and community resources and how to facilitate individuals’ access to those resources. + Demonstrated ability to engage and work closely with a wide range of individuals, including clinical providers, staff, and patients and families. + Superb interpersonal and communication skills (verbal and written). + Exceptional initiative and attention to detail. + Comfort receiving data-driven performance feedback. + Demonstrated ability to excel in a fast-paced, dynamic, diverse, and entrepreneurial environment, lead projects, meet concurrent deadlines, organize time and priorities, and to do so in collaboration with diverse stakeholders **Minimum Qualifications** + Bachelor’s Degree required. + 1 year progressively responsible program or case management experience. + Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** + Fluency in Spanish preferred. + Experienced social service providers. Classified Title: Community Program Coordinator Role/Level/Range: ACRO37.5/03/CF Starting Salary Range: $22.75 - $40.50 Annually ($60,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-Th: 9a - 5p FLSA Status: Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Ped General Pediatrics Personnel area: School of Medicine The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range. Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf