This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you’ll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you’ll empower customers and play a key role in advancing Spectrum’s digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.

How You’ll Make an Impact

Contact customers through outbound and inbound calls to activate Spectrum servicesGuide customers through the activation process, troubleshooting issues with various tools and applicationsApply your expertise to ensure successful equipment activations and internet setupStay up to date on Spectrum offerings and manage customer escalations effectivelyMeet performance targets and collaborate by sharing best practices with your teamResolve customer complaints while managing multiple calls efficiently

What You’ll Bring to Spectrum

Required Qualifications

Education

High school diploma or equivalent

Experience

2+ years in customer service

Skills

Strong English communication skillsAbility to prioritize, organize and multitaskSales skills like analysis, objection handling, pitching and closingCustomer complaint resolution and call management

Preferred Qualifications

Skills

Ability to maintain confidentiality and solve problems under pressureKnowledge of cable or telephony industry and servicesFamiliarity with residential product details
CSU106 2026-68400 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78249

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.