APPLY NOW EMAIL JOB Full Time San Antonio, Texas Date posted 01/15/2026 Business unit: Customer Operations Areas of interest: Customer Operations, Order Fulfillment/Management, Sales Requisition Number: 2026-68400 CSU106 Customer Operations This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you’ll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you’ll empower customers and play a key role in advancing Spectrum’s digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.

How You’ll Make an Impact

Contact customers through outbound and inbound calls to activate Spectrum servicesGuide customers through the activation process, troubleshooting issues with various tools and applicationsApply your expertise to ensure successful equipment activations and internet setupStay up to date on Spectrum offerings and manage customer escalations effectivelyMeet performance targets and collaborate by sharing best practices with your teamResolve customer complaints while managing multiple calls efficiently

What You’ll Bring to Spectrum

Required Qualifications

Education

High school diploma or equivalent

Experience

2+ years in customer service

Skills

Strong English communication skillsAbility to prioritize, organize and multitaskSales skills like analysis, objection handling, pitching and closingCustomer complaint resolution and call management

Preferred Qualifications

Skills

Ability to maintain confidentiality and solve problems under pressureKnowledge of cable or telephony industry and servicesFamiliarity with residential product details
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CSU106 2026-68400 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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