Primary Function/General Purpose of Position
The Community Outreach Navigator participates in community meetings, supports patients and families as they navigate the healthcare system, and provides direct patient care under the guidance of a designated healthcare professional in accordance with federal, state, and local regulations, and within policies, procedures, and guidelines of Bon Secours Mercy Health.
Essential Job Functions
Participates in treatment team meetings as appropriate.
Participates in community and committee meetings. Develops working relationships with community providers.
Community resource knowledge and navigation; coordinates wrap around services for complex patients.
Identifies program barriers and future program needs.
Completes social determinants of health (SDOH) screenings, substance use disorder (SUD) screenings, Columbia-Suicide Rating Scale (C-SSRS)
May complete patient health questionnaire (PHQ-9), generalized anxiety disorder (GAD), post-tramatic stress disorder (PTSD) assessments and/or screenings (within scope)
Successfully participates to complete BSMH and departmental specific training as required
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), or other social service or healthcare related licensure (preferred)
Education
Bachelors, Social Service or healthcare related field (required)
Masters, Social Service or healthcare related field (preferred)
Work Experience
1 year in healthcare, social or human services setting (required)
Training
None
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Working Conditions
Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be required to use physical restraints.
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) x
Lifting/ Carrying (50-100 lbs.) x
Push/ Pull (0-50 lbs.) x
Push/ Pull (50-100 lbs.) x
Stoop, Kneel x
Crawling x
Climbing x
Balance x
Bending x
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting x
Walking x
Standing x
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity – far
Acuity – near
Hazards
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to x ray/electromagnetic energy
Exposure to high pitched noises
Gaseous risk exposure
Skills
De-escalation
physical interventions
debriefing
Motivational interviewing
Patient Centered care
Care planning
performing safety checks and constant observer
working within an interdisciplinary team
Collaboration with community organizations
Technology proficiency
Documentation, participation in psychoeducation specialist across the ministry
CPI Instructor
Virtual Interaction
Providing facility/ministry
community wide presentations focused on BH and Stigma
Participation in enterprise wide workgroups
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com