Position Summary:

The Community Outreach Coordinator serves as part of the Prevention team and works to increase community awareness of WestCare Tennessee programs in our service areas. In addition, this role integrates outreach duties with client engagement and retention responsibilities. The Community Outreach Coordinator will combine external relationship building with internal follow up strategies to ensure participants feel connected, supported, and motivated to remain in services.

 

Essential Job Functions:

Administration

Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation. Serve as a community contact person to conduct program presentations and updates as needed. Monitor and coordinate all grant outreach and report to each Program Director. Assist WestCare Tennessee leadership on the recommendations from WestCare Marketing Department. Collaborate with all grant partners (i.e., contract vendors and community agencies who provided letters of support) to promote and provide health and wellness in WestCare Tennessee service areas. Collaborate with WestCare Tennessee staff on planning, implementation, and delivery of prevention, treatment, recovery and harm reduction services to participants in our programs. Perform other work-related task assigned by the Project Director, Administrative Program Assistant and/ or TN Regional Administrator that align with program outcomes and expectations.

Outreach & Community Engagement

Develop and maintain partnerships with local organizations, schools, churches, clinics, and other community resources. Represent the agency at community events, health fairs, and local meetings to promote programs and services. Must be able to work as a team leader to organize and hold events in WestCare Tennessee rural service areas. Coordinate presentations, workshops, and pop-up events to increase community presence and program referrals. Create outreach materials (flyers, brochures, banners, billboards, social media posts) in coordination with marketing team or vendors.  Maintain an outreach calendar and track contacts, leads, and engagement using spreadsheets and the internal EHR system. Identify media outlets and methods of communication within all areas of service. Work closely with the Continuum of Care (CoC) in service areas. Ability to manage time between multiple grants to meet expected outcomes. Attend necessary monthly integrated staff team meetings. Attend in-person and virtual program conferences and meetings, community meetings, and events as deemed necessary.

Client Engagement & Retention

Contact new clients within 48 hours of intake to welcome them, provide support, and answer questions. Communicate with Project Directors on the clients who are flagged for low attendance, missed appointments, or risk of disengagement. Develop and implement satisfaction surveys, feedback loops, and exit interviews to understand reasons for drop off. Organize quarterly client and staff appreciation events, milestone celebrations, and recognition efforts. Track attendance data, re-engagement efforts, and client feedback for monthly reporting.

Data & Research

Support the analysis of community-based qualitative action research. Research, prepare, and educate WestCare Tennessee staff and service areas on recommended disaster preparedness tools to help mitigate risk. Collaborate with the local Quick Response Team (QRT) in service areas to help mitigate risk and analysis the data from the meetings. Be the point person for the Overdose Mapping target areas to help provide education and awareness from the data collected. Engage with the local Crisis Teams to help deliver data to improve quality service in service areas. Identify and track new relationships with additional businesses, government officials, agency leaders and other influential individuals that will support WestCare Tennessee Mission and Vision.