Rapport **Position Title: Community Manager Lead-Omnicom - Birmingham, Mi** **Pay 11** **Reports To:** **Salary:** $62,000-$63,000 **Other Forms of Compensation:** Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. **Job Summary** **Summary:** As a Conference Services Manager, you will provide the primary support to create the appropriate environment for effective meetings and events. You will serve as the manager of the customer service process, receiving customer input and responding back with a plan of action. The Conference Services Manager is the point of contact for all users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space. **Essential Duties and Responsibilities:** + Effectively plans and communicates to all departments the expressed need of the customer. + Works directly with leadership to ensure all catering options/menus are presented to the customer accurately. + Ensures that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team. + Works closely with the Audio Visual team to handle room set-ups, A.V. needs, and special requests. + Assists management in analyzing all aspects of the operation and reporting on any aspect that does not seem to be functioning properly. + Performs other duties as assigned. **Qualifications:** + 2 years of hotel, corporate or conference center experience. + Previous conference services management or supervisory experience. + Basic understanding of AV equipment. + Ability to lift / move conference furniture and equipment. + Superior quantitative, oral and written communications and problem-solving/strategizing skills. + Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. + Bachelor’s degree is preferred. **Apply to Rapport today!** _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.** Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. **Associates in Rapport are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf **Req ID:** 1507399 Rapport a specialized division of FLIK Hospitality Group