Job Location

BOSTON GO & TECH CENTER

Job Description

Role Overview 

We are seeking an experienced Community Management leader to steward day-to-day consumer engagement for three large, iconic brands within our portfolio. This role sits within a centralized, inhouse team and plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement. 

As the frontline voice of our brands, this role ensures consumers feel heard, supported, and valued across social platforms—while also translating community insights into actionable feedback for brand, marketing, and customer experience teams. 

 

Key Responsibilities 

Community Management & Engagement 

Own and execute daily community management across:  

Meta (Instagram, Facebook) 

TikTok 

YouTube 

Reddit 

Respond to consumer comments, questions, and concerns with speed, empathy, and a consistent brand voice 

Balance authentic engagement with brand protection and platform best practices 

Consumer Experience & Issue Resolution 

Identify, triage, and escalate sensitive, high-risk, or complex consumer issues 

Partner closely with brand, PR, legal, regulatory, and customer care teams to resolve issues efficiently and appropriately 

Support reputation management efforts during moments of heightened attention or crisis 

Cross-Functional Collaboration 

Serve as a trusted partner to brand, social, media, and eCommerce teams 

Align community responses with campaign messaging, launches, and promotional activity 

Support social commerce and eRetail touchpoints where applicable (experience a plus) 

Insights & Continuous Improvement 

Monitor community sentiment, recurring questions, and emerging themes 

Surface insights and consumer feedback to inform:  

Content strategy 

Product innovation 

CX improvements 

Help evolve community guidelines, playbooks, and response frameworks across brands 

Job Qualifications

Required Experience & Skills 

Bachelor's Degree in related field

Proven, hands-on community management experience for consumer brands 

Direct experience managing communities on Meta, TikTok, and YouTube 

Exceptional written communication skills with strong command of brand voice 

Demonstrated passion for consumer advocacy and experience 

Comfort managing high visibility brands in fastmoving environments 

 

Nice-to-Haves 

Experience with eRetail or social commerce 

Background in CPG, retail, or largescale brand environments 

Experience handling crisis or highvolume community engagement 

Familiarity with social listening or community management tools 

 

Ways of Working 

Consumer-first, empathetic, and detail-oriented 

Calm under pressure and confident navigating ambiguity 

Collaborative and cross-functional 

Strong judgment and discretion when representing iconic brands 

Proactive, organized, and comfortable owning outcomes 

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits.  Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Schedule

Full time

Job Number

R000148163

Job Segmentation

Entry Level

Starting Pay / Salary Range

$85,000.00 - $122,200.00 / year