JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Community Manager

Objective of Role

The purpose of this Community Manager (CM) role is to play a key role in the creation and delivery of a bespoke community and visitor experience & engagement programme for the occupiers and visitors across 2 & 3 Chamberlain Square – two landmark buildings within Paradise Birmingham.  The aim is to achieve greater occupier satisfaction and establish these properties as  premium office buildings with exceptional amenity and wellness space. The role will also include involvement in daily operational matters within the building, which will further support improved occupier satisfaction.

Team Structure

The CM will report directly to the Customer Experience Director at Bewonder*, with a dotted-line reporting relationship to the General Manager/Head of Operations (GM). They are expected to build a strong, collaborative relationship with the Property Manager, seeking guidance where appropriate. The role also involves day-to-day coordination with the Front of House and Food & Beverage teams. In the absence of the General Manager, the CM will act as their deputy across both sites.

Values, Vision and Culture

The Paradise Birmingham brand values, asset vision, and cultural identity set the standard for how 2 & 3 Chamberlain Square are experienced by occupiers, visitors, and partners. These two buildings represent the future of workplace design – blending sustainability, wellbeing and connectivity, with success being defined by how visibly and consistently this culture is reflected across every interaction, space, and service touchpoint.

Working closely with the GM, you will act as a custodian of the Paradise brand and its values – ensuring that the distinct identities of both 2 & 3 Chamberlain Square are understood, upheld and expressed in everything from customer service to operational delivery. You will support JLL, Bewonder*, and all service partners in aligning with this vision, helping create premium, forward-thinking, and a community-driven environment that elevates the occupier experience at every level.

Measures of Success

Occupier & Visitor Satisfaction

KPI performance of service partners

Main Duties and Responsibilities

Community and Events

Working with the GM and Property Manager, act as the lead contact and co-ordinator for marketing, communication, and events -working closely with the marketing (Bewonder*) and Food & Beverage (F&B) teams.

Establishing regular meetings with the main occupier representatives to develop strong working relationships and support ongoing communications on operations and events.  Meeting minutes are to be captured and shared with the GM and Property Manager.

Working closely with Bewonder* and the GM to create and oversee an engaging and vibrant community/placemaking strategy targeted at connecting the customers across 2 & 3 Chamberlain Square within the Paradise Birmingham Complex . This strategy may include retail experiential activation, support of local charities, networking opportunities for local businesses and wellbeing programmes for occupiers.

Work closely with the Bewonder* team, and support occupier and visitorfeedback programs and surveys as appropriate and use the feedback to inform strategy.

Assist with implementing the use of technology to manage efficiencies and support in the delivery of the community strategy, including Smart Spaces (building app).  This will include daily content management.

Supporting JLL and client initiatives and projects at site level to ensure site and Company success.

Supporting the control and management of the budget assigned to events for each service charge year.  Where possible, raise external revenue through events activities, supporting the F&B supplier.

Maintain confidentiality of all appropriate communications and documentation.

Operations

Inform the GM and Property Manager of any occupier matters that may influence valuation/investment considerations, including assistance in monitoring tenants’ compliance with covenants.

To support the GM and Property Manager and have a good understanding of the financial management of the property.  Working with the GM on service charge budgets, monitoring of expenditure, variance reporting and year-end service charge reconciliation.  Also assisting with raising and administration of purchase orders. 

To have an awareness of the principal terms of occupiers’ leases as they effect the facilities management of the property and the Client’s obligations to provide services, including clarity on the extent of the common areas of the building.

Support JLL and the Client’s programme in relation to environmental and sustainability policies, alongside ESG criteria.

Knowledge, Skills and Experience

Strong interpersonal skills.

Strong verbal and written communication skills.

Exceptional organisational and multi-tasking skills.

Intermediate to Advance Microsoft Office skills.

CRM experience.

Workplace app would be advantageous.

Understanding of well-being programmes.

Experience of small to medium scale event management.

A passion for customer experience.

Project management experience.

Building management/Facilities management operational experience desirable.

Innovative thinking - be different and bold in approach.

Be ambitious and commercially minded.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.