At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleCommunity Health Worker Workleader

                        

LocationCleveland

                    

FacilityCommunity Health and Wellness Center

                     

DepartmentCommunity Health and Partnerships-Executive Administration

                      

Job CodeN99991

                     

ShiftDays

                       

Schedule8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

As a Community Health Worker Workleader, you will provide leadership and training to assigned Community Health Workers while functioning as a Workleader and performing the duties of a Community Health Worker. The caregiver in this role will support and coach other Community Health Workers in patient experience, the Pathway Hub, monthly OKRs, performance, meeting metrics and Epic documentation.  

A caregiver in this position works onsite Monday-Friday, 8:00am – 5:00pm with the ability to travel locally 30% of the time.  

A caregiver who excels in this role will:  

Culturally mediate among individuals, communities, and health and social service systems (e.g., educating individuals and communities about how to use health and social service systems, building health literacy, and cross-cultural communication).  

Assist in creating a positive and supportive work environment, enforce a safe workplace, establish a culture of teamwork and communication, create a workplace that promotes the organizational values of workplace diversity, equity and inclusion and actively promote an environment respectful of living and working in a multicultural society. 

Provide coaching and social support (e.g., motivate and encourage people to obtain care and other services, support self-management or disease prevention and management of health conditions).  

Advocate for individuals and communities (e.g., advocate for the needs and perspectives of communities, connect to resources, and advocate for basic needs).  

Build individual and community capacity (e.g., train and build individual capacity with CHW peers and among groups of CHWs).  

Develop and maintain working relationships with clients and makes referrals to other community agencies and services.  

Participate in evaluation and research (e.g., engage in evaluating CHW services and programs). 

Minimum qualifications for the ideal future caregiver include:  

A high school diploma or GED. 

Community Health Worker (CHW) certification through the Board of Nursing.  

Valid driver’s license.  

Four years of current experience as a Community Health Worker or in a patient navigation field.  

Preferred qualifications for the ideal future caregiver include:  

Medical Assistant training or certification.  

Previous peer coaching experience. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.

May need to remain still for extended periods, including sitting and standing.

Available to work evenings and weekends may be required.

May need to lift boxes or carry objects.

Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

Follow Standard Precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities