General Summary

The Community Health Worker (CHW) functions as a critical member of the Women's and Children's Care Management team within the Department of Population Health. This role supports pediatric and obstetric patients across West York, Adams, and Franklin Counties, working directly with families to reduce barriers to care, improve health outcomes, and promote health equity.

The CHW serves as a trusted liaison between patients, providers, and community resources, helping families navigate complex health and social systems. Through proactive outreach, in-person engagement, and interdisciplinary collaboration, the CHW supports patients experiencing social determinants of health (SDOH) challenges and assists in stabilizing high-risk situations.

Duties and Responsibilities

Essential Functions:

Assesses needs of population, patient or individual on an ongoing basis. Identifies barriers to care and makes appropriate recommendations for follow-up or referral.Educates community members, either individually or in groups, about how to access and/or use the health care system. Shares relevant concerns from community members with medical providers or others within the health care system.Identifies and utilizes culturally appropriate outreach strategies to provide specific health promotion and disease prevention education to specific population groups. This may include, but is not limited to: developing and coordinating a network of community lay leaders; implementing community education and screening events, and; conducting relevant follow-up with participants.Assists, as requested, in the coordination of care for clients/patients. This may include, but is not limited to: facilitating enrollment in public health insurance and charity care; conducting site visits with at-risk patients/clients, and; providing a cultural context for effective medical care and behavior change as part of a clinical care team.Evaluates program outcomes/service effectiveness through tracking participation levels, conducting participant surveys, reviewing chart records, and engaging patient in regular follow-ups.Documents and maintains accurate and confidential records of client interventions.Actively participates on community coalitions and boards as an advocate for specific populations and as a liaison for WellSpan Health.

Common Expectations:

Maintains established policies and procedures, objectives, quality assessment and safety standards.Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.Represents WellSpan Health and Community Health Improvement professionally at national, regional, state, and local forums.Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.Attends meetings as required.

Travel Requirements:

Estimated Amount: - Travel required. Makes home visits.

Qualifications

Minimum Education:

High School Diploma or GED Required

Work Experience:

1 year Experience in a community related position. Required

Licenses:

Basic Life Support Upon Hire Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Courses and Training:

Basic knowledge of disease prevention/health promotion. Upon Hire Required

Knowledge, Skills, and Abilities:

Excellent Communication and interpersonal skills.Proficient in SBAR technique.Ability to effectively present clinical information to the care team.Self-motivated and dependable.Able to work independently.Ability to communicate in Spanish, preferred.

Benefits Offered:

Comprehensive health benefitsRetirement savings planPaid time off (PTO)Education assistanceFinancial education and support, including DailyPayExpanded Paid Parental Leave

For additional details:

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At WellSpan Health, we are committed to treating all applicants fairly, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.