**Community Engagement and Volunteer Coordinator** **Job Details** **Level** Experienced **Job Location** 1099 Jay Street - Rochester, NY **Position Type** Full Time **Education Level** Bachelors Degree **Salary Range** $23.00 - $26.00 Hourly **Job Shift** Day **Job Category** Administrative/Clerical **Description** **General Description** Reporting to the Chief Diversity and Culture Officer, this position coordinates CCFCS’s participation in community events and efforts that promote the agency’s services and mission. Works with staff and volunteers to represent CCFCS at external and internal events that are congruent with the CCFCS mission, promote partnerships and positive relationships with various stakeholders, increase awareness of our services and provide culturally appropriate information to new and potential clients and community partners. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. **Essential Duties and Responsibilities** **Community Engagement** + Assists in the development and implementation of community engagement programs aligned with the organization’s mission and goals. + Coordinates opportunities for staff to table, speak and be present at community events including but not limited to health fairs, church and school events, community fairs, human services information sessions, various awareness events for issues that impact clients of CCFCS (e.g. World AIDS Day, Inclusion Fair, SUD awareness events, etc.) + Fields requests from staff and outside organizations and makes recommendations for strategic participation in various outreach opportunities. + Tracks and reports on program participation, outcomes, and community impact. Assesses the value of agency participation in engagement events. Provides recommendations for improving community engagement strategies based on data and feedback. **Volunteer Coordination** + Assists in the development and implementation of volunteer opportunities that align with the organization’s mission and goals. + Works with program staff to recruit onboard volunteers using volunteer database system. Oversees database user accounts and security settings. + Tracks and reports on volunteer engagement, outcomes, and community impact of volunteers. Provides recommendations for improving volunteer work. + Assists in writing policies and procedures, waivers, and handbooks for volunteer program. **Internal Events** + Assists in planning, coordinating, and executing agency wide events, workshops, and forums. Examples of agency-wide events include a summer gathering, employee recognition, holiday party, Day of Caring, and monthly employee engagement activities. + Assists in logistics for events, including venue arrangements, scheduling, and marketing of events, as needed and in coordination with Marketing & Communication team. + Gathers feedback and evaluate event success to inform future planning. **Other** + Participates in relevant Agency meetings and/or training courses. + Assists with administrative tasks, including scheduling meetings, preparing documents, and responding to community inquiries. + Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops. + Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse + Completes other duties as assigned. _Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required._ **Qualifications** **Qualifications** **Education:** Bachelor’s Degree preferred **Experience:** At least 3 years’ experience in a community or volunteer engagement capacity or related field Proficiency in Microsoft Suite. Experience working in a Human Services Field and/or multicultural environments is highly preferred _A combination of education and relevant experience may be considered_ **Physical Demands/Work Environment: The** physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type, and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually quiet. **Compliance:** Adheresto all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. **Additional Requirements:** + Ability to prioritize assignments, plan, and complete work projects with minimal direction. + An ability to work efficiently and effectively and meet deadlines. + An ability to work under pressure. + Excellent verbal/written skills. + Ability to maintain confidentiality. + Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies. + Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques, + Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.