Company:

Providence at Home with Compassus

 

Position Summary

The Community Clinical Liaison is responsible for developing and maintaining positive relationships with referral sources to increase access to Home Health, Hospice, Home Infusion, PACE, Transitional Care Unit, and other services within assigned accounts. This role collaborates with discharge planners, facility staff, physicians, and patients to assess appropriateness for services, coordinate transitions of care, and ensure documentation meets agency and regulatory standards. The Liaison also provides education and consultation on home-based care options, end-of-life care, pain and symptom management, and related topics for patients, families, physicians, and community partners.

The pay range for this position is: 35.06-54.43 hourly.

Position Specific Responsibilities

• Assess referrals for appropriateness for home health, hospice, and infusion services, including medical, physical, social, and emotional needs, and determine required equipment and supplies.

• Coordinate discharge planning with hospitals, clinics, physicians, and community providers to ensure seamless transitions of care.

• Provide education and consultation to hospital staff, patients, families, and physicians about home health, hospice, and infusion services.

• Serve as liaison between patients, families, payors, physicians, and referral sources, ensuring accurate orders and referral information are provided to intake.

• Consult with attending physicians, Hospice Medical Directors, and other care team members to support patient and family needs.

• Facilitate admissions to Home Health, Hospice, and Infusion Pharmacy services, ensuring consents and documentation are complete and compliant.

• Support expansion and implementation of the General Inpatient (GIP) Hospice Program.

• Discharge GIP patients to appropriate care settings (home, SNF, or ALF) in coordination with the hospice team.

• Maintain and build referral base relationships by serving as a clinical resource and educator for facility staff, physicians, and community partners.

• Appropriately document activities in Providence’s electronic medical system and track referral outcomes.

• Participate in strategic initiatives to support referral growth and business development within assigned accounts.

• Provide education to staff and physicians on end-of-life care, hospice, and GIP services.

• Follow up on referrals to ensure all services and products are arranged.

• Perform other duties as assigned.

 

Education and/or Experience

Required - Clinical licensure appropriate to discipline (e.g., LPN/LVN, Registered Dietitian) or a Bachelor’s Degree in Social WorkPreferred - Master’s Degree in Social Work or a Bachelor’s Degree in a clinical discipline such as Respiratory Therapy.Required - Minimum of three years’ experience in a clinical discipline.Preferred - Experience in liaison, marketing, or sales roles; prior healthcare industry experience; documented success in sales account management; and familiarity with Epic EMR.

Skills

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.Other Skills and Abilities: Ability to articulate and embrace integrated healthcare at home philosophy. Strong written and verbal communication skills with patients, families, providers, and community partners. Demonstrated ability to maintain positive, collaborative, and constructive relationships and to practice effective teamwork across diverse groups. Strong problem-solving, negotiation, and public relations skills with the ability to support families in crisis. Proven ability to prioritize multiple tasks, follow appropriate communication channels, and adapt to changing environments while remaining calm under pressure. Competence in customer service communication across phone, email, and in-person interactions.

Certifications, Licenses, and Registrations

Required upon hire: Current state professional license or certification appropriate to discipline.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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