Job Title:

Communications Trainer II

Job Description

Support Front Line Recruitment Teams to assess the quality of new hires.Consistent alignment with operations by auditing calls and e-mails, chats.Demonstrating innovation in training by incorporating the floor requirement into the curriculum.Maintaining Data and MIS as per the training BPMS / requirementSupports intra & inter function collaboration.Proactively implement best practices and add value across locations.Attend the TTT for any client requirements.Interfaces with customers as per requirementConducts Need Analysis and shares feedback with the stakeholders.Meeting the monthly Conversion & Effectiveness targetsProviding Feedback to the New Hires on Soft Skills and basic grammarMentoring the New TrainersParticipate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training teamAnalyze and report findings for Process Training batches.Conduct refreshers basis TNA, publish and execute for 100% closure every month.Meet the training requirements of the BU basis TNA.Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.Track and report improvements

Location:

IND Bangalore - Millenium Towers - MT2

Language Requirements:

Time Type:

Full time

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