POSITION PURPOSE

Under limited supervision, operates console, paging system and beeper system to handle incoming calls and relay messages. Performs assorted paperwork as required.

ESSENTIAL FUNCTIONS

1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

2. Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with MercyOne standards.

3. Operates switchboard, handling incoming and outgoing calls efficiently. Is the Voice of MercyOne Medical Center and is the first contact for many customers.

4. Contacts doctors and other appropriate personnel using the beeper system, P.A. system, red phones, informing them of emergencies and messages.

5. Takes messages from callers for doctors and various personnel.

6. Directs visitors and salespersons to different areas in the hospital as requested.

7. Monitors weather radio and notifies essential personnel of severe conditions.

8. Announces Codes for Emergency personnel and is responsible for gathering Cath, CAT scan, Endoscopy, Pastoral Care, Anesthesia, and Neurophysiology Teams for emergency care.

9. Is responsible for Honeywell Control Fire alarm system, notifies Fire Department of fires and their location. Notifies hospital personnel by calling the fire codes over the PA System. Works with Safety Officer to perform fire drills and testing.

10. Prepares release forms and maintains logs of deceased patients for release to Funeral homes.

11. Maintains console equipment and work area, contacts appropriate person to report necessary repairs.

12. Logs and issues keys to various departments.

13. Connects long distance calls to the outside operator announcing to the operator when he/she answers, who is calling and how the call should be charged.

14. Handles out-of-United States calls.

15. Maintains all monthly call schedules for Physicians & Departments we page. Responsible for tracking each department to ensure schedules are received on time, enters them into system with no errors present and all shift times covered. If not correct is to get schedule changed by department so they have call coverage at all times. Also sends email reminders

for future dates/months that call schedule is needed if not received by a specific date each month.

16. Edits call schedules changes that occur to monthly schedule. If done by phone vs email, is responsible to notify all team members of call change via email of call change including dates and staff effected by the call change.

17. Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes.

18. Demonstrates general working knowledge of computers and department specific software (i.e. HealthStream, internet, etc.)

19. Actively participates in clinic meetings, committees, conferences, and in-services.

20. Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes.

21. Maintains confidentiality of information pertaining to clients, physicians, employees, and MercyOne business.

22. Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control Policies and Procedures.

23. Performs other duties and responsibilities as assigned.

24. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

As a MercyOne Trinity Health colleague, the incumbent is expected to demonstrate traits which support our Mission Statement and Core Values as identified below:

Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

· Reverence: We honor the sacredness and dignity of every person.

· Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.

· Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.

· Justice: We foster right relationships to promote the common good, including sustainability of Earth.

· Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

· Integrity: We are faithful to those we say we are.

MINIMUM QUALIFICATIONS

1. Requires a high school education or equivalent with courses in typing preferred.

2. Prefer at least l year of prior telecommunication experience.

3. Possesses emotional maturity with outgoing personality and self-confident attitude.

4. Must be able to communicate effectively with all levels of internal and external contacts.

5. Must have a general working knowledge of computers and department specific software (i.e., HealthStream, internet, etc.)

6. Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance.

7. Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnership with all levels of leadership across the organization. Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuances of situation and react/plan accordingly.

8. Must be comfortable operating in a collaborative, shared leadership environment.

9. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

1. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

2. Must successfully pass employment physical examination and must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.

3. Must understand and accept the possibility of exposure to environmental elements, internal and external, which may affect the workplace, such as infectious disease, chemical and/or chemical fumes, dust, noise, physical injury from an out-of-control patient, and adverse effects of inclement weather which may occur.

4. Must possess the ability to comply with Trinity Health policies and procedures.

5. Must be able to handle stress effectively.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.