Processes incoming and outgoing communications in the Security Operations Center. Monitors cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders. **Responsibilities:** + Receives records, assesses urgency, and responds to all security/police phone calls and emergency calls. + Monitor and responds to all incoming alarm signals across multiple platforms. + Receives and transmits all security/police multi-based radio, air transport and satellite communications. + Processes requests for classified data of employees, patients, and public. + Process code and medical emergency activations received from clinical staff and overhead page information. + Monitors, analyzes, and reacts to real-time alerts via social media and employee travel platforms. + Drafts and disseminates electronic notifications to internal stakeholders. + Disseminates mass notification alerts to necessary employees during crisis situations. + Performs clerical functions in the Security Operations Center. + Other duties as assigned **Education:** + High School Diploma or GED Required + Associate's degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience. + Bachelor's degree in a related field may substitute the required experience. **Certifications:** + None required **Complexity of Work:** + Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. + Must be able to work in a stressful environment and take appropriate action. + Must demonstrate customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives. **Work Experience:** + Two years of experience in a high volume communications center, PBX operator, or a public or private law enforcement/security agency. + Offset: Associate's degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience. + Offset: Bachelor's degree in a related field may offset the required experience. **Physical Requirements:** + Ability to perform work in a stationary position for extended periods + Ability to operate a computer and other office equipment + Ability to communicate and exchange accurate information + In some locations, ability to move up to 40 pounds **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities