At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleCommunications Officer

                        

LocationStuart

                    

FacilityMartin Hospital South

                     

DepartmentCRP Command Center-Cleveland Clinic Martin Health

                      

Job Code001120

                     

ShiftRotating Shifts

                       

Schedule4:30am-5:00pm/4:30pm-5:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. This 100-bed hospital serves the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses and other caregivers in a family-oriented, supportive environment.  

As a Communications Officer, you will process incoming and outgoing communications in the Police and Security Command Center. You will also monitor cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders, ensuring timely and effective support to security operations. Your problem-solving and fast-response skills not only advance the department but the entire Cleveland Clinic as a whole.

This is a regular PRN position, with caregivers working various rotating shifts from 4:30 a.m. – 5:00 p.m. or 4:30 p.m. – 5:00 a.m.

A caregiver who excels in this role will:

Receive records, assess urgency and respond to all security/police phone calls and emergency calls.

Monitor and respond to all incoming alarm signals across multiple platforms.

Receive and transmit all security/police multi-based radio, air transport and satellite communications.

Process requests for classified data of employees, patients and public.

Process code and medical emergency activations received from clinical staff and overhead page information.

Monitor, analyze and react to real-time alerts via social media and employee travel platforms.

Draft and disseminate electronic notifications to internal stakeholders.

Disseminate mass notification alerts to necessary employees during crisis situations.

Perform clerical functions in the Security Operations Center. 

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED

Two years of experience in a high-volume communications center, PBX operator, or a public or private law enforcement/security agency OR Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience OR Bachelor’s degree in a related field may offset the required experience

Must demonstrate customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Work requires extensive sitting and dexterity to perform work on a PC.

Requires the ability to walk to other parts of the police facility and the greater Cleveland Clinic campus.

Normal or corrected vision and frequent twisting and turning to perform functions. Should be able to lift 40lbs to move, lift and shelve various supplies and equipment.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities