Communication Trainer Mumbai

Lead and direct the learning culture and vision in New hire batches
•    Develop/implement training programs for New hire agents . 
•    Support the Learning manager by providing development to the on-site front line  in order to deliver business objectives. 
•    Manage training programs and the learning experience for adult learners in a site.  
•    Support development programs. 
•    Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively. 
•    Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. 
•    Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results. 
•    Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team. 
•    Conduct most complex training classes.