Job Title:

Communication Trainer

Job Description

Communication Trainer

Job Description – ROLE:  Communication Trainer

DESIGNATION: Communication Trainer

LOCATION: Noida.

YEARS OF EXPERIENCE: 1 to 2 years 

Kindly acknowledge the below JD and share the rest of the details pls.

Role and key responsibilities:

Client round is mandatory for this role.Selected candidate will have to train people on Soft Skills and preprocess trainingSupport the Front-Line Recruitment Teams to assess the quality of new hires, using the CAT ToolMaintain Data and MIS as per the training BPMS and other requirementsSupport intra & inter function collaborationProactively implement best practices and add value across locationsAttend the TTT for client requirementsInterface with customers as per requirementConsistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirementConduct Need analysis and share feedback with the stakeholdersProvide Feedback to the New Hires on Soft Skills and basic grammarParticipate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training teamAnalyze and report findings for Process Training batchesMeet the training requirements of the BU basis TNADesign & develop training processes (need identification to feedback and follow through) in consultation with the training teamsTrack and report improvement

Key skills and knowledge:

Excellent communication skills (English & Hindi).Data Handling , data interpretation and Data Management.Good people management and Interpersonal Skills.Good knowledge of computers and MS Office (Excel, Power point).Good facilitation and presentation skillsAnalytical / Quantitative skillsPlanning and Decision makingAbility to prioritizeAbility to meet deadlinesMulti-taskingStrong organizational  and Presentation skillsAbility to work under pressureAbility to drive initiatives to closureAbility to deal with all levels of employees with different accents and dialects

Location:

IND Noida - Logix Cyber Park, C 28 & 29, Tower-C

Language Requirements:

Time Type:

Full time

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