Cleveland, OH, USA
1 day ago
Communication Services Telecommunication Operator

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleCommunication Services Telecommunication Operator

                        

LocationVero Beach

                    

FacilityIndian River Hospital

                     

DepartmentSupport Security-Indian River Hospital

                      

Job CodeB0414F

                     

ShiftDay/Evening/Night/Weekend

                       

Schedule6:00am-6:00pm/6:00pm-6:00am

                       

Job Summary

                         

Job Details

Join our team at Cleveland Clinic Indian River Hospital, and experience world-class healthcare at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family-centric and community-focused support. Here, you will be part of a collaborative, compassionate, and innovative team and build a rewarding career with one of the most respected healthcare organizations in the world. 

 

Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Telecommunication Operator, you’ll play an essential role in this mission and be a part of our growing organization.   

 

A caregiver in this position works rotating days/evenings/nights/weekends from 6:00AM – 6:00PM or 6:00PM – 6:00AM. 

 

A caregiver who excels in this role will:  

Receive, record and respond to all phone calls, emergency calls and oxygen alarms. 

Answer all incoming phone calls on a multi-function phone system. 

Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls. 

Process calls according to given situation. 

Determine priority and protocol and dispatch security personnel accordingly.  

Operate Nortel console. 

Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance. 

Answer all calls identifying facility and operator's name with appropriate greeting. 

Place and record all outgoing local, long distance and international calls for physicians and other clinic personnel. 

Operate page console and associated equipment. 

Provide in-house, long-range and paging services for clinic caregivers and outside callers. 

Notify proper personnel during traumas and medical emergencies. 

Assist clinic personnel in contacting on-call physicians and staff physicians.  

Provide outside callers with medical assistance by directing to appropriate service. 

Perform answering service duties for physicians and special services, take and deliver messages for staff physicians, residents and other clinic personnel upon request, and answer and contact proper personnel as required. 

Handle emergency calls on the emergency phone line designated for same-medical emergencies. 

Activate emergency code pagers and make necessary phone calls to responding personnel. 

Assist as back up for the security emergency line and respond after two rings if not answered. 

Process and distribute the on-call schedule on a weekly and timely basis. 

Consistently process all patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality. 

 

Minimum qualifications for the ideal future caregiver include:  

Knowledge of the Nortel console and pate equipment  

Knowledge of placing local, long distance and overseas calls, directory information and oral paging  

Knowledge of fax machines  

Clear, concise speaking voice  

Communication, customer service and interpersonal skills  

 

Preferred qualifications for the ideal future caregiver include:  

High School Diploma or GED  

Experience in a medical/hospital environment  

One year of Switchboard experience 

Experience with the Nortel phone system  

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

 

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to communicate and exchange accurate information

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Confirmar seu email: Enviar Email