**Description:** GENERAL ROLE: As **Operator** at Miraval The Red Sea, you are the voice of Miraval The Red Sea. You will handle all internal and external calls with warmth, clarity, and professionalism, ensuring guests’ requests and messages are promptly managed and followed up. You play a key role in connecting guests with the right services, coordinating with other departments, and ensuring smooth communication across the resort. KEY RESPONSIBILITIES: _Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues._ As **Operator** , you will need to: **Guest Communication & Call Handling** + _Answer all incoming calls promptly, warmly, and professionally, ensuring guests feel valued from the first interaction._ + _Handle outgoing calls, wake-up calls, and in-resort guest communication requests with accuracy._ + _Ensure guest requests are logged, followed up, and completed in a timely manner._ + _Provide accurate information about resort services, facilities, and experiences._ **Coordination & Follow-up** + _Communicate guest requests clearly and promptly to relevant departments (Housekeeping, Engineering, Spa, F&B, Door Host, Buggy Drivers, etc.)._ + _Track and follow up on service requests to ensure completion and guest satisfaction._ + _Assist in emergency situations by following established communication and safety protocols._ **Guest Engagement & Service Excellence** + _Anticipate guest needs and offer thoughtful recommendations for resort facilities and experiences._ + _Ensure every call interaction reflects empathy, professionalism, and Miraval’s mindful luxury approach._ + _Handle guest complaints or issues calmly, escalating to supervisors when needed._ **Operational Support** + _Maintain updated knowledge of resort facilities, wellness programs, F&B outlets, and daily events._ + _Ensure all calls, requests, and messages are accurately recorded in the Property Management System._ + _Assist with operator reports and shift handovers._ + _Monitor phone systems and report technical issues to IT/Engineering._ **Flexibility & Team Collaboration** + _Demonstrate flexibility in duty hours, supporting morning, evening, overnight, and split shifts._ + _Support the Front Office team with lobby or reception coverage when needed._ + _Actively collaborate with colleagues to create seamless guest experiences._ **Qualifications:** QUALIFICATIONS: + _Previous experience in a call center, operator, or guest services role, ideally in a luxury hospitality environment._ + _Strong verbal communication and telephone etiquette._ + _Excellent listening skills and ability to remain calm under pressure._ + _Proficiency in English._ + _Basic knowledge of PMS (Opera cloud) and telephone systems._ + _Ability to multitask, prioritize, and follow through on guest requests._ + _Flexibility to work rotating shifts, weekends, and holidays._ PHYSICAL DEMANDS (IF ANY): + _Primarily desk-based role requiring ability to sit and operate phones/computer systems for extended periods._ WORK ENVIRONMENT: + _Indoor, call center or designated Front Office operator area._ **Primary Location:** Saudi Arabia **Organization:** Miraval The Red Sea **Job Level:** Full-time **Job:** Front Office **Req ID:** SAU000433 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.