How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Various (United States of America)

Job Summary:\rResponsible for and assists with all communication duties essential for the protection of patients, public, staff and hospital property. Train new personnel in the functions of a communications technician. In-service employees on procedural changes. Answers phones, monitors both internal and external alarm systems, monitor video surveillance systems and dispatches officers as required. Communicates with public safety officials from law enforcement, fire and EMS as needed and provides necessary information to aid in safety and protection of patients, public, staff and hospital property. Process identification badges and completes data entry into the Security Services productivity monitoring system. Reports to Communication / Security site Supervisor.\rCore Responsibilities and Essential Functions:\rAnswers telephones, dispatches security staff, monitors video surveillance and access control systems\r* Answers incoming emergency and non-emergency calls, determines the nature of the call; assigns priority to call; simultaneously enters information into computer.\r* Prioritizes calls and dispatches security staff per departmental policy.\r* Monitors access control intercom system and provides aid per departmental policy.\r* Monitors security surveillance system and alerts appropriate personnel to irregularities.\r* Interacts with public over the phone to answer questions, provide information, or resolve problems; provides information on how to retrieve lost or stolen property, retrieve vehicles from impound facilities, obtain accident reports, etc.\rAlarm monitoring\r* Monitors panic and emergency communications call boxes and dispatches emergency responders and/or public safety as directed by written plans.\r* Monitors infant, refrigeration, fire, and intrusion alarms and dispatches internal staff, emergency responders and/or public safety per written action plans.\r* Monitors access control intercom system and provides aid per departmental policy.\rOperational support\r* Processes bank deposit bag drops and transfers and complete logs.\r* Maintains daily activity logs for security officers through computer aided dispatch system (CAD)\r* Provides access to team members via local access control system.\r* Accepts, secures and releases valuables that are checked in with security for safe keeping.\r* Processes photo IDs and parking decals as required.\rProvide excellent customer service\r* Act with honesty and integrity with employees and customers, showing and speaking with respect for the rights of others, human dignity and local culture.\r* Maintain a positive working relationship with facility staff members.\r* Communicate effectively with diverse people including patients, visitors, employees and medical staff.\r* Write accurate, clear and legible reports.\rPerforms other duties as assigned\rComplies with all Wellstar Health System policies, standards of work, and code of conduct.\rRequired Minimum Education:\rHigh school diploma\rGED equivalent.\r\rRequired Minimum License(s) and Certification(s):\rAll certifications are required upon hire unless otherwise stated.\rAdditional License(s) and Certification(s):\rRequired Minimum Experience:\rMinimum 1 year previous dispatch/communication experience preferred. Preferred\rRequired Minimum Skills:\rAbility to multi-task in a fast paced environment.\rProficiency with dispatching through computer aided dispatch system (CAD)\rData entry skills necessary to complete incident reports, identification badges and related documents.\rPublic relations skills necessary to communicate effectively with the public in a courteous, professional and tactful manner.\rMust be able to accept responsibility, manage authority and maintain confidentiality.

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