Nashville, TN, 37230, USA
3 days ago
Communication Manager, Partner Comms, Americas DSP Communications
Description Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Communications Manager, DSP Partner Comms that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will be responsible for building and supporting best-in-class communications and content to internal partners that interact with these DSPs, ensuring these internal teams are equipped to best support DSPs in their day-to-day success. The ideal candidate must be a communicator with business acumen and writing ability. Exercising judgment in narrow timeframes, particularly by injecting logic and care into strategic communications targeted at internal partner teams, is critical. You will insist on high standards regarding DSP-facing communications and content. You will Earn Trust with multiple cross-functional partners, including program managers, product managers, and business leaders. You will bring in fresh ideas to simplify and scale our communications processes. You will have a passion for storytelling, as there are so many wonderful stories to be found in this innovative space. Our environment is fast-paced and requires a candidate who has a high Bias for Action and thrives in ambiguity. Key job responsibilities • Support a multi-channel content strategy, including written communications, executive messaging, infographics, and video • Translate complex messaging into simple and easy-to-understand content • Scale our partner communications to reach new audiences in new ways, such as station teams and RFMs. Continue up-leveling Business Coach communications. • Interview DSPs and internal partners to build advocacy stories to promote the program as entrepreneurial opportunity of choice • Monitor and measure the effectiveness of communications A day in the life We write a lot and "are right a lot!” We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App News Feed, built within their Amazon Delivery App. About the team The Americas DSP Comms team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, Brazil, and Mexico, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers, sharing memes, and hosting interactive team building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities. Basic Qualifications - 5+ years of professional non-internship marketing experience Preferred Qualifications - High attention to detail, particularly when it comes to proofing copy and content - Polished written communication skills - Strong project management skills and experience, including managing internal stakeholders and multiple projects at once Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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