Commercial Support Manager

Region: UK&I

Location: Field Based

Full Time | Permanent

As a Commercial Support Manager you will drive operational efficiency across our network of decorating centre stores. In this role, you will focus on optimising processes, enhancing stock placement and management, and supporting store teams in maximising productivity. A key responsibility will also include using the safety culture software to conduct regular audits and improve compliance across all areas in-store, ensuring a safe and effective environment for both staff and customers.

What we can offer:

Competitive starting salarySales incentive plan that is paid out at half year and end of year (Pro rata)Company carLaptopMobileWork from home (Field based role - please note that an overnight stay may be required some weeks)

Key Responsibilities:

1. EHS Audits & Compliance

• Conduct regular Environmental, Health, and Safety audits in line with PPG requirements, covering vans, store standards, and power lifting equipment to ensure correct and safe usage by store teams.

• Utilise safety culture tools to monitor and improve compliance across all operational areas.

• Educate store teams on compliance standards and best practices to enhance safety, reduce risks, and improve operational consistency.

2. Operational Efficiency & Productivity

• Identify and implement best practices to streamline store operations, reducing time spent on non-customer-facing activities.

• Develop resources and training that improve workflow and simplify daily tasks, enabling store teams to focus more on customer service.

• Continuously assess operational processes to identify and address productivity barriers.

3. Stock Placement & Inventory Management

• Optimise stock placement in stores to ensure easy access, efficient replenishment, and alignment with customer demand patterns.

• Implement effective stock management strategies to minimise excess inventory and maximise availability for high-demand items.

• Assist in local and national stock complexity reduction plans by working collaboratively with store teams and management.

• Work with store managers to ensure accurate stock control practices, including routine stock checks, to reduce shrinkage and stock loss.

4. Loss Prevention, Compliance & Safety Audits

• Use safety culture software to conduct regular audits, identifying any compliance gaps and implementing corrective measures promptly.

• Reinforce loss prevention strategies, including secure storage, transaction controls, and regular audits.

• Educate and support store teams on compliance standards and best practices to prevent stock loss and improve safety measures.

• Monitor inventory discrepancies and work with store managers to address issues effectively.

5. Store Support & Communication

• Serve as a key point of contact between central support teams and store managers to ensure initiatives are understood and implemented effectively.

• Provide training, guidance, and resources to support the operational needs of each store.

• Collect feedback from stores to identify areas for improvement and adapt support strategies accordingly.

• Support Store Managers to provide timely resolutions to local maintenance and property requirements.

6. Data Analysis & Reporting

• Analyse data to monitor inventory levels, operational efficiency, stock loss, and safety audit trends, producing reports to track key performance indicators.

• Use data insights to inform decisions on stock placement, workflow improvements, and cost-saving opportunities.

• Communicate findings and recommendations to senior management to support continuous operational improvements.

7. Cross-Functional Collaboration

• Collaborate with supply chain, merchandising, marketing and sales teams to ensure alignment on stock availability and placement priorities.

• Partner with regional and area managers to ensure consistency in operational practices across all locations.

• Lead or participate in cross-functional projects aimed at enhancing operational efficiency, safety compliance, and overall customer experience.

Key Skills:

• Strong organisational skills with a focus on operational efficiency, stock management, and compliance.

• Analytical mindset with experience in data-driven decision-making.

• Familiarity with safety culture or similar compliance auditing tools.

• Excellent communication skills to collaborate effectively across teams and provide clear direction to store teams.

About us...

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
 

\nAbout us:

\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
\n
\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
\n
\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.

\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.