Job Summary:

Job Summary

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, its employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Disney+ is The Walt Disney Company’s Direct to Consumer video entertainment service. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices).

The Disney+ team is responsible for the launch and day to day operation of Disney+ across EMEA, specifically focused on customer acquisition and retention, marketing, partnerships and synergy, content programming, research and analytics.

The commercial performance manager role will contribute to trading updates, and conduct deeper analysis on levers of commercial performance, on project-based and ad hoc market requests across EMEA.

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home.

The Opportunity & Responsibilities:

Lead on daily, weekly and quarterly trading reporting, including proactive improvementsAnalyse trends of trading (daily, weekly, quarterly) and flag anomalies, successes and challengesDrive in-depth analysis of churn in close collaboration with Analytics, and derive key insights and action plansWork closely with local trading leads to analyse weekly data and identify levers of performance – also in collaboration with Performance Marketing, Brand Marketing and Customer Management teamsSupport the creation and management of initiative plan to mitigate / sustain trading performanceBecome a subject matter expert on key areas of the subscription business, driving impact through deep knowledge of acquisition and/or customer retentionCreate exec-level presentations on trading performance and action plans

The Experience & Skills We Require From You:

Previous trading experience is nice to haveExcellent stakeholder management with experience of dealing with senior level stakeholdersAbility to tailor comms to different audiences (e.g. country teams, DSS, execs)High numeracy and analytical ability & rigourExcellent Excel skillsStrong presentation skills – regular deck preparation for stakeholdersData visualisation skills (e.g. Tableau)Strategic mindsetSkilled at prioritising and managing multiple project schedules and deadlines that run simultaneouslyDemonstrated success in influencing cross-functional teams, stakeholders and leadershipAbility to work autonomously

The Perks 25 days annual leavePrivate medical insurance & dental careFree Park Entry: You will have the opportunity to enter any of our parks with your family and friends for freeDisney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketingExcellent parental and guardian leaveEmployee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.