Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Commercial Operations Specialist plays a key role in supporting the end-to-end commercial process
across multiple regions, ensuring smooth execution of operational tasks related to order management,
customer setup, financial transactions, and cross-functional coordination. This position serves as a vital
link between sales, finance, customer service, and supply chain teams, helping to resolve issues,
streamline workflows, and support ongoing business initiatives.

The ideal candidate will be detail-oriented, highly organized, and comfortable navigating ERP and CRM
systems (such as SAP/ Salesforce) and cross-functional communication. Responsibilities include:
managing customer account setup, supporting commission and distribution payments, resolving billing
and shipping issues, overseeing credit reviews, and responding to both internal and external inquiries.
The role also involves maintaining compliance with internal standards and external regulations, assisting
with special projects, and contributing to process improvements across regions.
This position requires strong problem-solving skills, a customer-first mindset, and the ability to adapt in a
fast-paced, collaborative environment.

Key Characteristics:

Strong interpersonal skills with the ability to collaborate effectively across multifunctional teams and departmentsExcellent communication skills, demonstrating professionalism and tact when interacting with customers and stakeholders at all levelsExceptional organizational and time management skills, with a proven ability to prioritize tasks, manage multiple projects simultaneously, and consistently meet deadlinesAdaptable and resilient, with the capacity to thrive in a dynamic, fast-paced environmentDetail-oriented with a strong analytical mindset and problem-solving abilitiesCustomer-centric approach, balancing business needs with maintaining positive client relationshipsSelf-motivated with a proactive attitude and the ability to work independently as well as part of a team

Duties & Responsibilities:
Commission and Financial Processes

Support partner commission and distribution profit paymentsAssist with banking account setupsManage credit hold reviews and past due account processesConduct new customer credit evaluations

Order and Billing Management

Resolve SAP billing discrepancies and ensure accurate invoice processingReview and process demo supply and standard instrument ordersHandle order confirmations and coordinate demo project fulfillmentManage credits, rebills, and shipping-related issues

Customer and Account Setup

Create and maintain customer accounts in SAPOversee Know Your Customer (KYC) workflow processes and ensure complianceReview and correct duplicate customer accounts, incorrect payment terms, and address inaccuraciesProcess tax exemption documentation and FONDO certificates for Puerto RicoMaintain up-to-date insurance certificates and supplier certifications

Inquiry and Issue Resolution

Monitor and respond to inquiries from shared email boxesProvide support to sales and customer service teams on operational and customer-related questionsCollaborate with internal stakeholders to resolve account, order, and billing issues efficiently

Cross-Functional Coordination and Support

Assist with cross-functional projects and special initiatives, such as Brilliant Fulfillment and customer data projectsSupport sales partner forecasting and reporting efforts

Qualifications

Knowledge, Skills & Abilities:

Strong understanding of order-to-cash processes, including billing, credit management, and customer account setupWorking knowledge of ERP and CRM systemsAwareness of compliance and regulatory processes, including KYC, supplier certifications, and insurance requirementsAttention to Detail – Accuracy in processing orders, financial data, and maintaining records.Communication Skills – Clear and professional verbal and written communication with internal teams and external stakeholdersProblem-Solving – Proactive approach to resolving operational issues, often under time constraintsTime Management – Ability to manage multiple tasks and prioritize in a fast-paced environmentCollaboration – Works well in cross-functional teams and supports others across departmentsAbility to adapt to evolving systems, tools, and processesAbility to work independently with minimal supervision while maintaining a high level of accountability

Education & Experience
Required:

High School Diploma3 years working in sales administration or customer support

Preferred:

Bachelor’s degree in business administration or related field

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:

● Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is
not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,
experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding
considerations for the final selected individual candidate, the offer may be lower or higher than the
stated range: $23 - $32 USD
● Medical, Dental, & Vision Insurance Starting Day 1!
● Life Insurance
● Paid Time Off
● Paid Holidays
● Parental Leave
● 401(k) Plan - 3% default contribution plus matching!
● Flexible Spending & Health Saving Accounts
● AD&D Insurance
● Disability Insurance
● Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.