The Commercial Operations Specialist plays a pivotal role in enhancing the efficiency and execution of our Commercial organization. This individual will serve as a key partner in enabling commercial success through hands-on project leadership, scalable training and enablement programs, and continuous process improvement. In addition to supporting cross-functional initiatives, the Specialist will lead the execution of our Net Promoter Score (NPS) program, ensuring the voice of the customer drives data-informed decisions.

Key Responsibilities:
Project Leadership & SupportLead select Commercial projects (e.g., customer portal enhancement, AI-enabled tools, and operational pilots)Track progress of key initiatives and ensure timelines, milestones, and goals remain on courseIdentify risks or roadblocks early, collaborating with stakeholders to develop solutionsSupport ROI measurement and performance tracking aligned to strategic objectivesEnablement & TrainingDesign, develop, and maintain onboarding and ongoing training programs for Commercial team membersCollaborate with Commercial partners to align training content with evolving business needsMaintain a central repository of enablement resources and best practicesMonitor and report on enablement KPIs (e.g., onboarding ramp time, training completion, content usage)Customer Feedback (NPS) ProgramOwn the execution and analysis of our Net Promoter Score (NPS) programCoordinate survey distribution, analyze results, and prepare insights for leadershipPartner with teams across the business to close the loop on feedback and identify areas for improvementCommercial Operations SupportSupport tool usage, reporting, and pricing administration initiatives as needed
Requirements:Bachelor’s degree in Business, Marketing, Supply Chain, Data Analytics, or related field 3+ years of experience in Sales Operations, Commercial Operations, Project Coordination, or related fieldDemonstrated success leading commercial initiatives and cross-functional projectsStrong organizational, analytical, and communication skillsProven ability to work collaboratively across functions and influence without direct authorityExperience supporting training, enablement, or customer feedback programs Proficient in Microsoft Excel and PowerPoint (e.g., PivotTables, formulas, visual dashboards)Familiarity with Salesforce CRM, business intelligence tools (e.g., Tableau), and data integration platformsWORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:Remote/hybrid role aligned with Eastern Time Zone business hoursFrequently operates a computer and remains in a stationary position for extended periodsOccasional travel up to 10%