The Hilton Lopud Beach Resort & Spa is located on the island of Lopud in Croatia, a few miles from Dubrovnik, characterized by its elegant location in the surrounding nature. Our vision is to create a resort that celebrates the island's natural beauty and cultural heritage, offering guests an unforgettable experience of comfort and relaxation. The hotel is set to open its doors and welcome guests in Q2, 2025.

 

About the role

As our future Commercial Leader, you will be responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.

You will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director.

The Commercial Leader is a role model for the commercial community within the owned and managed portfolio in EMEA and develops teams and individuals in these functions whilst being a key business partner to the Hotel General Manager. You will support hotels in deriving the most value from Hilton Sales teams. Your role is key to seize new opportunities through strong customer relations and works as an ambassador for the company with our Owners and Key Stakeholders.

You will ensure that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.

 

What will you be doing?

A Commercial Leader, you will be lead, coach, develop, recruit and retain future talents. You will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D/M structure on property. 

Specifically, you will perform the following tasks to the highest standards. You will:

Be directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business Plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, to include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.Support various On Property, RDOS’s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.Liaise with and presents commercial strategies to Regional Team and key stakeholders.Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).Keep in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.Participate in the leadership activity of the Hotel and Region.Be responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. Leader will work to develop the sales group and groom a high-performing sales team.Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segmentsPrepare company contracts for the hotel in accordance with current business and pricing conditionsActively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetingsContribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activityAnalysis local market trends and competitor activity to identify business leadsDevelop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streamsWork within current business strategies and recognizing potential opportunitiesDrive and manager key GOB inbound markets for the hotelAttend relevant (as per sales and marketing plan) Sales events, business trips and trade shows based on the business needs.

 

What are we looking for?
 

A Commercial Leader, you will be serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Relevant and proven experience in the hospitality/travel industry in a revenue generating or commercial services role.Relevant and proven experience presenting sales plans, presentations, etc. to senior level executives and constituent groupsRelevant and proven experience working in a collaborative/matrixed environmentRelevant and proven experience working with departmental financial data to make strategic/tactical decisionsRelevant and proven experience evaluating and identifying business opportunities for a businessRelevant and proven experience of experience managing a sales or commercial teamFluent in English. Croatian is considered a plus.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Relevant and proven experienceworking in a multi-complex hotel/travel industry environmentExperience in multiple disciplines with knowledge of Marketing, E-commerce, and FinanceLocal language, strong attribute to have

 

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.