**Commercial Loan Servicing Spec** The Commercial Loan Servicing Specialist works to support an array of banking commercial products. Under limited supervision, this job works on projects and prospects associated with commercial operations by supporting data input processes, quality control, client statement preparations and error identification. This job elevates reporting issues to senior professionals and consistently works to maintain the accuracy of the company's commercial loan management system. **Key Responsibilities and Duties** + Organizes processing of commercial banking products such as loans, letters of credit and banking guarantees. + Reviews data inputs from loan applications and related documentation into a commercial loan management system. + Works to ensure quality, accuracy and completeness of data entered into the management system. + Coordinates drafting of statements for clients, along with conducting reconciliation and investigation efforts when needed. + Provides information on existing loans to clients as requested. + Implements best practices for resolving out-of-balance transactions to ensure accuracy of the company’s commercial loan management system. + Identifies erroneous transactions and reports issues to professionals for issue resolution. + Provides assistance and training to junior level employees to ensure high quality delivery of services and products. **Minimum Qualifications** + 3 years of commercial loan servicing experience **Preferred Qualifications** + 5 years of commercial loan servicing experience + Knowledge of commercial real estate loan servicing processes, loan documentation, and regulatory compliance strongly preferred + Experience and familiarity with commercial loan documentation + Effective time management skills, able to prioritize and multi-task + Self-motivated while being a constructive and dependable team player + Excellent customer service skills; ability to interpret customer requirements + Strong verbal and written communication skills + General loan accounting skills + Strong analytical and problem solving skills + Attention to detail, flexible and adaptable + Working knowledge of Microsoft Office Products, including Excel **Educational Requirements** + Vocational and/or Technical Education Preferred **Work Experience** + 3+ Years Required; 5+ Years Preferred **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 4IC **Additional Job Description:** This position ensures efficient and accurate servicing of Commercial Real Estate loans. Minimizes risk by handling items timely and in accordance with bank, investor, and regulatory guidelines. Servicing activities include, but are not limited to: addressing customer inquiries and resolving loan servicing requests, post-closing follow up, maintaining loan system data, processing cash receipts and disbursements, supporting internal and external audits, and participating in department and system projects. Additional responsibilities include: + Drive the external and internal customer experience, build strong relationships through the efficient and professional handling of loan servicing requests and solicit customer feedback. + Use independent discretion and take ownership in problem resolution of customer service issues; working closely with closers, portfolio managers, and other internal teams as necessary. + Perform system onboarding tasks for the real estate portfolio of loans. + Complete comprehensive audits of newly booked and modified loans to ensure accurate documentation and loan system data integrity. + Ensure all trailing documents are obtained and retained in a timely manner. + Perform cash related activities that may include application of loan payments and principal pay downs, suspense research and resolution, general ledger balancing and ACH maintenance. + Process disbursements for tax and insurance maintenance + Provide support to other unit positions including assisting with loan modifications and construction monitoring disbursements. + Perform loan servicing duties that may include final title policy review, UCC continuations, escrow monitoring and maintenance, insurance policy review, and insurance claim processing. Calculate prepayment premiums and prepare pay-off quotes in accordance with loan documentation. + Participate in the timely and accurate completion of internal and external audits. + Participate in customer focused projects to streamline processes and support business initiatives. Encouraged to take a leadership role in projects as assigned. + Comply with all applicable policies and procedures to ensure consistent and efficient servicing and proactively suggest procedural changes. Posting End Date: 10/02/25 **Job Seeker Notice** EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers) **Pay Range** $25 - $34 EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status. We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.