Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep. Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What are we looking for?

Commercial Coordinator serving Waldorf Astorai Maldives Ithaafushi will perform general office duties to support the day-to-day administration of the Commercial department and support the Team including coordination of all activities as well as to ensure agreed company procedures are in place.

What will I be doing?

Responsible for all administrative systems and procedures in the Commercial officeUpdate HR fusion system daily and support each HOD to make sure DO, AL, PH are cleaned as per resort rulesProvide administrative support to the Commercial Team including

Recording all partners contracts

Database management - Develop and maintain up-to-date database for all markets

Handle all incoming calls and guests’ enquiries in the absence of the sales team members

Assist in arranging and coordinating fam trips and media stays, ensuring all forms are signed and details are checked prior to arrival

Maintain adequate office supplies, initiate purchase requisitions and having updated list for cooperate gifts and maintain the inventory.

Assist in conducting site inspections for both Fam and Media stays including preparing detailed itineraries

Update reservation profiles on contracted partners

Create and update D Numbers for contracted partners and update SRP Rate codes accordingly

Assist CD and DOS with travel arrangements and expenses

Coordinate the preparation of travel plans and register Sales Team members for relevant tradeshows, working closely with the Executive Assistant to arrange General Manager’s tradeshow participations

Update details/Offers of resort on Consortia Channels with the assistance of Director of Performance

Submit monthly Finance Related Expenses along with detailed breakdown for accrual purposes and do P&L reports for month end closing

Prepare marketing agreements for Travel Agents according to CD/ACD approval

Ensure all purchasing and invoices are submitted in Check SEM or DOCMX finance system on a monthly basis

Respond to group inquiries received via Cvent, Meeting Broker, and other channels

Generate and maintain an organized, systematic and updated filing system in order to ensure easy accessibility for all

Answer telephone calls using appropriate etiquette

Organizing Commercial gatherings and team building activities

Assist in sourcing client giveaways and liaise with supplier on shipment dates and delivery dates

Serve as a point of contact for internal and external customers

Prepare and review documents accurately and completely

Resolve enquiries/requests from clients, within departments and HWS offices

Assist in compilation of reports, presentations and coordination of sales activity assigned by CD, ACD and DOS

Ensure that quality assurance expectations and standards are complied

Develop and maintain positive working relationships with other departments and within the division

Report any equipment failure / problems to the maintenance department

Participate in trainings / development schemes recommended by Senior Management

Perform other reasonable job duties as requested by CD/ACD

Prepare reports weekly and monthly for CD and ADOS as requested

Follow up on CD projects on a timely manner and assist CD on necessary arrangements for family visit

Keep up to date with Hilton University trainings and Waldorf NOW to ensure no deadlines are missed

Communicate announcements from HR to commercial team (on- and off the island)

Coordinate transportation request of commercial team  

What do I need?

Minimum of two (2) years’ experience in a similar position.

Luxury Hotel / Resort experience.

Proficient level of written and verbal English

Sound computer knowledge including Microsoft Office, Opera and Delphi.

Positive attitude and good communications skills.

Commitment to delivering a high level of customer service.

Ability to take initiative.

 

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision \"to fill the earth with the light and warmth of hospitality\" unites us as a team to create remarkable hospitality experiences worldwide every day. And our outstanding Team Members are at the heart of it all!