Overview We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know more: PepsiCoJobs Join PepsiCo, dare for better. Responsibilities The Opportunity The Commercial Sr Coordinator is responsible for overseeing the performance and development of cross-functional teams supporting PFC, PBNA, PMF, PBF, and LATAM. This role ensures operational excellence through continuous improvement methodologies, effective resource and stakeholder management, and a strong focus on talent development. The manager will guide daily operations, deliver world-class service standards, and drive productivity, compliance, and customer satisfaction across teams. Your Impact As Commercial Sr Coordinator your responsibilities would consist of: Team & Performance Management • Supervise representative activities and daily operations, ensuring appropriate staffing and high-quality service delivery. • Guide and coach direct reports, fostering a culture of accountability, inclusion, and performance. • Monitor workforce metrics and case queues to ensure timely and accurate issue resolution. • Act as first point of escalation for complex or sensitive issues. • Coach and mentor team members to build capabilities, enhance performance, and drive continuous improvement. • Manage individual development plans, performance evaluations, and team engagement. Operational Excellence • Analyze operational issues and recommend actions to resolve or escalate as necessary. • Track and maintain detailed records of service requests. • Ensure systematic accuracy and data integrity across all touchpoints. • Research and document service-related issues to support root cause analysis and future prevention. • Support monthly and quarterly results presentations with insights and operational updates. Customer Support & Compliance • Maintain a strong focus on world-class customer service delivery through accurate diagnosis of issues using diagnostic tools. • Ensure proper documentation and adherence to Global Control and Compliance policies. • Communicate effectively with internal stakeholders, to address and resolve inquiries. • Champion consumer centric excellence by maintaining focus on customer data accuracy and timely resolution. Process Improvement & Governance • Develop and refine standard operating procedures (SOPs) for the team and department. • Identify and implement opportunities for process improvement using continuous improvement methodologies. • Ensure compliance with internal policies and external regulations through consistent documentation and oversight. Qualifications Who Are We Looking For? Education • Bachelor’s degree in Business, Operations, or related field required; advanced degree preferred. Experience • 5 years of business experience with at least 2 years in a supervisory or team leadership role. • Strong understanding of Control and Compliance policies in a global setting. • Experience working in high-volume, fast-paced environments; ability to manage multiple priorities simultaneously. • Proven ability to lead, motivate, and inspire diverse teams across geographies. • Strong collaboration, stakeholder management, and communication skills. • Exceptional problem-solving and analytical thinking skills. • Demonstrated commitment to customer service excellence and continuous improvement. • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); Power BI and SAP experience preferred. • Fluency in English (written and spoken); Portuguese is a plus. If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. What can you expect from us:   • Opportunities to learn and develop every day through a wide range of programs. • Internal digital platforms that promote self-learning. • Development programs according to Leadership skills. • Specialized training according to the role. • Learning experiences with internal and external providers. • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. • Financial wellness programs that will help you reach your goals in all stages of life. • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.