As a Commerce Migrations Program Delivery Manager within Merchant Services, you will support the end-to-end strategy development and planning, and overall governance of multi-year client migration program components. You’ll partner across Product, Technology, Central Migrations Office and Operations, operate with sound controls, create and maintain robust program artifacts and drive seamless migrations while delivering clear, data-driven insights for constituents.

 

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business. 

 

Job Responsibilities

Establish and sustain a robust program governance framework, including policies, controls, audit-ready artifacts and JIRA structure ownershipLead comprehensive roadmap planning, milestone tracking, dependency management and risk mitigation for all migration workstreamsDrive discussions to keep initiatives on track, elevate issues, and obtain decisions necessary to ensure program stays on trackChampion wave assignment decisions and ensure readiness to deliver consistent, high-quality client migration experiencesDesign and present executive-level materials—dashboards, status reports and slide decks—that translate complex metrics and themes into actionable insightsDrive program-level reporting, financial framework and tracking, forecasting required to achieve OKR’sIdentify, implement and champion process improvements, create roadmaps and process flows and drive automation for program efficiencyFoster a collaborative, high-performing culture through presence, brand and experience, mentor others and ensure cross-functional collaboration 

Required qualifications, capabilities and skills

8+ years of demonstrated success in program or project management within technology, product or financial servicesIn-depth knowledge of payment processing, gateway functionality, APIs and migration methodologiesProven ability to engage and influence multi-level program stakeholders with clear, compelling storytellingStrong critical thinking, analytical and problem-solving skills; adept at distilling complex information into concise visuals and messagesExpertise in JIRA or equivalent tools for governance, tracking and reporting

 

Preferred qualifications, capabilities and skills

Bachelor’s degree in Business, Technology or related fieldAdvanced degree in Business, Technology or related disciplineExperience managing large-scale client migrations on enterprise platforms (e.g., Orbital, Commerce Platform)Familiarity with agile delivery methodologies, WorkSmarter practices and process mapping tools