Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Command Center Operator.

Pay Rate: $19.00 / Hour

Schedule: Saturday & Sunday 7:00am-7:00pm and Monday & Tuesday 3:00pm-11:00pm

The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

RESPONSIBILITIES:

Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverageMonitor and respond to incoming calls, alarms, and operational communicationsServe as a liaison between field personnel, supervisors, and managementAccurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)Provide guidance to security personnel during routine and emergency situationsMaintain confidentiality of employee, client, and operational informationHandle (without delay) complaints and unusual/critical event informationResponsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedulesPlaces uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirementsPerforms compliance code entry across the portfolio and issues completion certificates directly to employees

QUALIFICATIONS (MUST HAVE):

High School diploma or equivalentMinimum one (1) year experience in scheduling or operations supportStrong organizational skills and the ability to manage multiple tasks simultaneouslyExcellent verbal and written communication skillsAbility to remain calm, professional, and solution-focused under pressureProficiency with Microsoft Office applicationsHigh attention to detail with consistent documentation accuracy

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

BENEFITS:

Health insurance and 401k plans for full-time positions Schedules that fit with your personal life goalsOngoing paid training programs and career growth opportunitiesEmployee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.