Lithia & Driveway | AR Collector

Location: Remote

Compensation: $20.00 -23.00hr DOE

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire.  

With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets.  

Our success is fueled by four core values:  

·         Earning Customers for Life  

·         Improving Constantly  

·         Taking Personal Ownership  

·         Having Fun  

Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel.  

We’d love to have you join us on our journey! 

About the Role:
As an AR Collector, you’ll play a key role in maintaining the financial health of our company by managing and collecting past due accounts. You'll work closely with customers to resolve account issues, ensure compliance, and support store operations.

What You’ll Do:

Monitor customer accounts for non-payments, declined or delayed payments, and other irregularities

Contact customers to negotiate payment arrangements on delinquent accounts

Educate and counsel customers on account terms and available payment options

Use skip tracing tools and processes to locate customers as needed

Maintain accurate and up-to-date customer account information and delinquency status

Escalate severely delinquent accounts to the supervisor for repossession review

Manage and maintain collection tracking systems

Proactively engage in collection campaigns to reduce aging balances

Follow all FDCPA guidelines and company policies during collection activities

Accurately record customer interactions and transactions in the collections system

Respond to customer inquiries within 1 business day

Respond to store requests within 2 hours

Provide store support and assist with resolving account discrepancies

What You’ll Bring:

Previous experience in collections is required

Basic knowledge of installment loans and customer protection laws

Familiarity with loan origination documentation is a plus

Proficiency in Microsoft Office (Excel, Word, Outlook)

Excellent communication, negotiation, and problem-solving skills

Self-motivated with strong organizational abilities and attention to detail

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.