Lithia & Driveway | AR Collector
Location: Remote
Compensation: $20.00 -23.00hr DOE
As a growing Fortune #124 company, we’re looking for motivated professionals to join our dynamic team. If you’re passionate about building a career in collections and want to be part of a fast-paced, customer-focused environment, we want to hear from you!
What You’ll Do:
As an AR Collector, you’ll play a key role in maintaining the financial health of our company by managing and collecting past due accounts. You'll work closely with customers to resolve account issues, ensure compliance, and support store operations.
Key Responsibilities:
Monitor customer accounts for non-payments, declined or delayed payments, and other irregularities
Contact customers to negotiate payment arrangements on delinquent accounts
Educate and counsel customers on account terms and available payment options
Use skip tracing tools and processes to locate customers as needed
Maintain accurate and up-to-date customer account information and delinquency status
Escalate severely delinquent accounts to the supervisor for repossession review
Manage and maintain collection tracking systems
Proactively engage in collection campaigns to reduce aging balances
Follow all FDCPA guidelines and company policies during collection activities
Accurately record customer interactions and transactions in the collections system
Respond to customer inquiries within 1 business day
Respond to store requests within 2 hours
Provide store support and assist with resolving account discrepancies
What You’ll Bring:
Previous experience in collections is required
Basic knowledge of installment loans and customer protection laws
Familiarity with loan origination documentation is a plus
Proficiency in Microsoft Office (Excel, Word, Outlook)
Excellent communication, negotiation, and problem-solving skills
Self-motivated with strong organizational abilities and attention to detail
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.