Reporting to: Operations Manager

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

Location: Woodstock, Cape Town

Key Responsibilities:

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

Management of performance against set targets; Collections Productivity Quality Act as point of escalation for queries and complaints Ensuring understanding of the business and legislative requirements Full staff management Reporting Any ad-hoc duties Living the Nimble Values, as a leader you will:Create a Positive Impact by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.Get It Done by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.Find Better Ways by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.Do the Right Thing – Lead by example with integrity, ensuring decisions and actions align with the company’s values and ethical standards.

Requirement:

A minimum of 2 year working experience in a Team Management role Management experience in a Collections Outbound or Customer Care environment is advantageous Competent in MS Office at an intermediate level MS Word MS Excel MS Office Good attendance and disciplinary record is essential

Skills / Knowledge / Attributes:

Strong financial skills Target driven Able to manage conflict A proactive team player Strong administrative discipline Ability to think on your feet and use initiative Outstanding communication and interpersonal abilities Ability to listen and actively provide feedback Strong customer orientation (TCF approach) Attention to detail Excellent organisational and planning skills Willing to learn

Remuneration and Benefits Structure:

Competitive SalaryPerformance based IncentivesComprehensive Benefits Package, at the full cost to the Employer:Funeral CoverGroup Life CoverDisability CoverPaid Maternity LeavePaid Birthday LeaveWIFI access

Working Hours:

You will be required to work a maximum of 45 hours per week.

Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

This appointment will be made in line with the Company’s Employment Equity Plan