The Cards Collections Supervisor will supervise the overall performance of daily collection activities for the assigned unit within credit card collections while ensuring compliance with corporate policy and state and federal regulations. The Card Collections Supervisor will also examine workload volumes, prioritize work efforts, and perform daily monitoring of calls made by representatives which ensures detailed documentation on each account.

The main goal for the Card Collections Supervisor is to lead, develop, and maintain a highly effective team through communication, performance management, development plans, and reward/recognition practices.

In the Role

Overseeing the overall performance of daily collection activities for the assigned unit

Providing coaching and development of telephone collection strategies to employees to ensure appropriate and successful negotiation of delinquent accounts

Administering unit processes to determine effective and efficient work methods

Analyzing reports, review files, and work actions to identify training issues, potential system issues and enhancements to achieve goals and minimize exposures by implementing corrective actions

Creating and managing work schedules to optimize resources in a productive and cost-effective manner

Examining daily workload volumes utilizing reporting systems to prioritize work efforts and redistribute accounts as needed to ensure timely work actions

Requirements

High School Diploma or GED

4 to 6 years of collections and call center experience, card experience preferred

Supervisory experience over a group of 8-12 team members

Ability to support one late night per week and one Saturday schedule per month

Location: Fort Mill, SC - on-site

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. 

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. 

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:  

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances  

Up to 4% matching 401(k)    

Employee Stock Purchase Plan (10% share discount)    

Tuition reimbursement    

Paid time off (15 days’ vacation per year, prorated based on start date)  

Paid sick leave as determined by state or local ordinance (prorated based on start date)  

11 Paid holidays (4 floating holidays, prorated based on start date)  

Paid volunteer time (3 days per year, prorated based on start date)