**Groot / Waste Connections** has an immediate opening for a driven and detail‑oriented **Collections Supervisor** to join our team in **Elk Grove Village, IL** . This role is ideal for a leader who excels in customer resolution, accounts receivable oversight, and driving effective collection strategies while supporting overall office operations. **Key Responsibilities:** **Collections Leadership** + Oversee all aspects of the collections function, including designing and executing collection strategies to reduce past‑due accounts and improve cash flow. + Monitor aging reports, establish follow‑up schedules, and ensure timely recovery of outstanding balances. + Coach, mentor, and evaluate staff responsible for customer accounts, billing inquiries, and payment resolution. + Partner with billing and accounting teams to ensure accuracy, resolve discrepancies, and improve processes that impact A/R performance. + Handle escalated collection issues with diplomacy and firmness while maintaining strong customer relationships. **Customer Service & Team Management** + Supervise department personnel, including hiring, training, performance reviews, work allocation, and progressive discipline. + Ensure team members deliver high-quality customer service aligned with Waste Connections standards. + Provide guidance on complex customer issues related to service, billing, and account status. **Administrative & Operational Support** + Manage daily administrative operations of the office, establishing priorities and ensuring smooth workflows. + Provide support to the District Manager through reporting, project management, day‑to‑day office coordination, and problem resolution. + Assist in developing and implementing improved reporting and administrative procedures. **Program & Process Coordination** + Coordinate department programs, workshops, training sessions, travel, and special projects. + Promote adherence to Waste Connections’ standard operating procedures, with a focus on safety, accuracy, and efficiency. + Become proficient in proprietary operational and financial systems. + Other duties as assigned. **Requirements** + Bachelor’s Degree preferred; equivalent experience considered. + Minimum 3 years of management experience, ideally in **collections, accounts receivable, or a call center environment** . + Strong knowledge of basic accounting and collections practices. + Proficiency in MS Word and Excel. + Demonstrated ability to train, coach, and develop staff while prioritizing and managing workloads. + Strong organizational, analytical, and problem‑solving skills. + Effective written and verbal communication abilities. + Experience building cooperative working relationships and fostering a team‑focused environment. + Ability to gather data, track KPIs, compile reports, and recommend improvements to collection and customer service processes. + Familiarity with inventory control, purchasing processes, and office operations is a plus. **What We Offer** We provide excellent family benefits including medical, dental, vision, flexible spending account, long‑term disability, life insurance, 401(k) retirement plan, and unlimited opportunities to **“Connect with Your Future.”** **Equal Opportunity Employer** Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.