Job Description

The Collections Specialist will be responsible for pursuing collections on high-risk gas accounts. This role involves investigating both residential and non-residential gas accounts, assisting with the damage collections process, and managing relationships with external agencies. The ideal candidate will handle complex inquiries from customers and contractors, while navigating gas and damage billing disputes to achieve successful payment resolutions.

Responsibilities

Conduct detailed account reviews within the business information system for internal, outside agency, and customer-related inquiries.Initiate and receive telephone calls regarding Special Accounts in Collections, government, and other high-risk collection matters.Manage collections investigations in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements.Assist with third-party damage collections, managing and responding to internal and external collection inquiries.Execute customer billing inquiries and account changes accurately and promptly.Document findings and coordinate customer communication, billing, and collections, including field inspections to gather evidence and explain findings to customers.Manage investigations related to revenue protection matters in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements.Ensure processes support continued customer experience improvement and adapt to changing business needs.Perform other duties, as assigned.

Essential Skills

Collection, Accounts receivable, Collection calls, and billing experience.Proficiency in SAP and Oracle.3+ years of analytical experience in a business environment.Excellent verbal and written communication skills.Exceptional listening and analytical skills.Ability to work in a fast-paced, agile environment.Experience with business information systems, including SAP and Oracle.Demonstrated ability to analyze and interpret data and identify customer issues and solutions.Proven ability to use computer software and applications, including Microsoft Office.Demonstrated ability to handle daily deadlines and multiple projects with competing deadlines.Demonstrated ability to work independently and exercise discretion when making business decisions.Ability to establish rapport and effective working relationships with business partners, supervisors, and peers.

Additional Skills & Qualifications

Degree in Business, Statistics, or a related quantitative field preferred.Spanish speaking preferred.Experience in energy, telecommunications, sales/marketing, customer service, or financial/insurance industry preferred.Knowledge of process mapping and business process reengineering preferred.Demonstrated ability to communicate complex messages effectively to diverse audiences.

Work Environment

The position requires working onsite Monday to Friday, 40 hours a week, reporting to the Lead Collections Specialist. The work environment is fast-paced and collaborative, offering opportunities for growth within a company that is expanding.

Job Type & Location

This is a Contract to Hire position based out of Springfield, VA.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Springfield,VA.

Application Deadline

This position is anticipated to close on Apr 6, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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