Job Title: Collections Specialist Job Description As a Collections Specialist, you will manage the end-to-end collections process for a designated portfolio of accounts across multiple entities and billing systems. This role requires expertise in account reconciliations, client relationship management, and process improvement within a complex billing environment. Responsibilities + Perform detailed account reconciliations, identifying discrepancies, researching root causes, and ensuring accurate resolution and documentation. + Interpret and clearly explain complex billing structures, invoice details, adjustments, and payment terms to client representatives and independent business owners. + Conduct professional and, at times, challenging conversations to resolve payment issues, negotiate payment arrangements, and reinforce contractual obligations. + Collaborate closely with internal teams—including Billing, Risk, Legal, and Operations—to resolve disputes, reconcile complex transactions, and maintain strong enterprise client relationships. + Apply in-depth knowledge of billing processes and client-specific requirements to ensure transparency, accuracy, and consistency. + Track, analyze, and report on collection performance metrics, escalating high-risk or problem accounts as appropriate. + Proactively communicate with key client stakeholders to strengthen relationships and ensure alignment on billing and payment processes. + Identify recurring issues, trends, or inefficiencies and contribute to process improvements that enhance operational efficiency and client satisfaction. + Ensure compliance with all company policies, procedures, and internal controls related to collections, client management, and financial reporting. + Provide insights and recommendations to management regarding collection trends, potential risks, and opportunities to improve cash flow performance. Essential Skills + B2B Collections and strong Excel skills + Strong experience in accounts receivable, collections, or client account management within a complex billing environment + Demonstrated ability to perform detailed reconciliations across multiple systems and entities + Excellent communication and negotiation skills, with the ability to explain complex financial information to non-financial audiences + Proven ability to manage difficult conversations professionally while preserving positive working relationships + Strong analytical, organizational, and problem-solving skills with a high level of attention to detail + Ability to work collaboratively across departments and manage multiple priorities effectively Work Environment This role requires a hybrid work schedule, with 3 days in the office in Owings Mills and 2 days working remotely. The position offers a collaborative environment, engaging with various departments to achieve common goals. Job Type & Location This is a Contract position based out of Owings Mills, MD. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Owings Mills,MD. Application Deadline This position is anticipated to close on Mar 20, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.