Job Title: Customer Service | Collections Specialist

Job Description

As a Collections Specialist, you will communicate with consumers via phone and approved written correspondence to resolve unpaid accounts. You will provide thorough, efficient, and accurate updates to account files for each interaction while ensuring compliance with Federal, State, and Local regulations governing the collections industry. Strong customer service skills in a fast-paced environment are essential, and you will perform additional duties as assigned by management.

Responsibilities

Communicate with consumers to resolve unpaid accounts.Provide accurate updates to account files for each interaction.Ensure compliance with collections industry regulations.Demonstrate strong customer service skills.Perform additional duties as assigned by management.

Essential Skills

Proficiency in Microsoft Office.Ability to type and speak simultaneously.Strong attention to confidentiality and data protection.Excellent interpersonal, written, and verbal communication skills.Ability to work effectively in a multi-tasked, team-oriented environment.Strong organizational and prioritization skills.

Additional Skills & Qualifications

Customer service experience.Call center experience.Data entry skills.Comfortable speaking on the phone.Collections customer service experience.Bilingual candidates preferred.Flexibility to adapt to changing schedules.

Work Environment

The work environment is flexible and comfortable, fostering a strong family-type atmosphere where many employees have been with the company for over 20 years. You will work from the office 5 days a week, with hours from 8am-5pm Monday to Thursday and 8am-4pm on Friday. The team consists of 13 collection specialists and 1 manager. There is room for growth, ample training opportunities, and you will not be micromanaged, allowing for independence. The company hosts fun events like holiday parties, lunches, celebrations, potlucks, and volunteering activities.

Job Type & Location

This is a Contract to Hire position based out of Pasadena, MD.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pasadena,MD.

Application Deadline

This position is anticipated to close on Mar 13, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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