Professional Summary We’re seeking a dedicated Collections Specialist to support our credit and collections operations with professionalism, empathy, and results-driven follow-through. The ideal candidate will contact customers to resolve delinquent accounts, negotiate payment arrangements, and ensure compliance with all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA) and applicable bankruptcy laws. This role requires excellent communication, strong negotiation skills, and the ability to manage multiple cases efficiently while maintaining a high standard of customer service. Key Responsibilities + Contact customers via telephone to notify them of delinquency, determine root causes, and obtain a firm commitment to pay. + Negotiate payment in full or structured payment arrangements, tailoring solutions to customer circumstances while meeting company objectives. + Develop and manage repayment schedules, presenting various alternatives and clearly explaining the consequences of continued delinquency. + Update and maintain customer account information in the company’s computer systems with accuracy and timeliness. + Adhere to established guidelines and playbooks to determine the appropriate collection remedy for each account. + Conduct skip tracing and due diligence, ensuring compliance with all applicable federal regulations. + Comply with the Fair Debt Collection Practices Act (FDCPA) and state and federal bankruptcy laws at all times. + Collaborate professionally with borrowers, attorneys, and third parties to resolve past-due accounts and document interactions. + Employ effective telephone techniques, remaining firm, direct, and concise while maintaining a professional and empathetic manner. + Prioritize, organize, and manage workload independently, meeting productivity and quality standards. + Perform field collection activities as needed (if applicable to the role/market). + Other duties as assigned, contributing to team goals and continuous process improvement. Qualifications + Education: High School diploma or equivalent required. + Experience: Some experience in collections or customer service; banking/finance experience strongly preferred. + Knowledge: Basic understanding of consumer and small business loans, credit cards, overdrafts, and collections processes. + Customer Service: Excellent customer service skills with the ability to de-escalate and build rapport. + Communication: Strong verbal communication skills and effective telephone etiquette; able to be firm, direct, and concise while professional at all times. + Negotiation & Follow-Up: Solid negotiation capabilities and consistent follow-through to cure past-due accounts. + Professionalism: Experience dealing effectively with borrowers, attorneys, and third parties while maintaining a high level of professionalism. + Organization: Ability to work independently, prioritize tasks, and organize work to meet deadlines. + Compliance: Basic knowledge of regulatory requirements, including FDCPA and relevant bankruptcy laws. + Technical Skills: Proficiency with PC applications and data entry; basic skills in Microsoft Excel and Word (or equivalent). + Core Competencies: Solid math, reading, writing, and reasoning skills; attention to detail and accuracy in documentation. Schedule: Tuesday–Saturday, 9:30 AM–6:00 PM Job Type & Location This is a Contract position based out of Salt Lake City, UT. Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salt Lake City,UT. Application Deadline This position is anticipated to close on Dec 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.