Description We are looking for a dedicated Collections Specialist to join our team in Tonawanda, New York. In this role, you will focus on managing commercial accounts and maintaining client relationships, ensuring timely and effective resolution of outstanding balances. This is a Contract to permanent position, offering an excellent opportunity for skill development and growth in the financial services industry. Responsibilities: • Oversee a portfolio of 400-550 commercial accounts, ensuring timely and efficient collection efforts. • Communicate directly with clients via written and verbal updates regarding the status of accounts. • Conduct skip tracing to locate customers and resolve outstanding claims as needed. • Refer accounts to legal counsel when necessary, following company protocols. • Participate actively in monthly department meetings, sharing insights and updates. • Contribute to office projects, contests, and other team-building activities. • Engage in ongoing training programs, seminars, and online courses to enhance skills and expertise. • Collaborate with team leaders and management to identify and implement process improvements. • Foster and develop strong working relationships with clients to ensure long-term partnerships. • Provide guidance and motivation to team members, setting a high standard through leadership. Requirements • Previous experience in business-to-business (B2B) collections or a related field. • Strong communication skills, both written and verbal, for effective client interaction. • Proficiency in skip tracing techniques and familiarity with legal processes for collections. • Ability to manage multiple accounts simultaneously while maintaining attention to detail. • Experience participating in and contributing to team meetings and collaborative projects. • Commitment to ongoing development through training and educational programs. • Proven ability to build and sustain positive client relationships. • Leadership skills to inspire and guide team members toward achieving departmental goals. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .