The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

The Collections Specialist must be a highly self-motivated, results driven professional who is a team player capable of integrating and seamlessly working as part of a larger team.  The ideal candidate must be detailed oriented with demonstrated ability to manage a dynamic accounts receivables portfolio across a range of healthcare facility settings like skilled nursing facilities, senior living, life plan communities, and hospice.  Candidate must also possess the ability to manage high volume with accuracy, manage competing priorities, with a powerful sense of urgency background.  Someone who is passionate about working closely with colleagues, with an ability to be mentored, on a variety of projects as well as independently is essential to the success of this role.  The role will require cross-functional collaboration with internal and external customer.  With the guidance from management and staff, the Collections Specialist will support the consistent application of Resmed RCS (Residential Care Software) collections policy and is expected to deliver strong collection, research, reconciliation, and resolution outcomes. 

Let's talk about Responsibilities:

This position is responsible for professionally and proactively managing and resolving outstanding receivables for the assigned portfolio in a fast-paced environment with the flexibility to shift priorities to ad hoc projects on very short notice.

Manage aging report to identify and contact customers who have past due balances.

Collect on Accounts Receivable portfolios by adhering to and executing designated collection strategy with precision follow up and responsiveness.

Receive inbound and place outbound collection calls.

Document all collections activity in a concise and accurate manner.

Communicate and respond to customers request via email.  

Research and review customer contracts when necessary.

Follow process for Support Hold and Cancellations of delinquent customer accounts

Assist in special projects as needed.

Let's talk about Qualifications and Experience:

Associates degree in Accounting preferred or equivalent combination of education and experience

Must have 2 - 5 years of direct and related collections experience preferable in a SaaS or healthcare or medical device company, working with customers and or a sales team.

NetSuite or similar ERP experience required.

Skilled communicator, written and oral. 

Ability to quickly build effective and lasting customer relationships.

Strong conflict management and issue resolution abilities.

Experience in Excel, Word, NetSuite or other Accounting Software is highly desirable.

Ability to quickly learn multiple software.

Ability to collect data, define problems, establish facts and draw valid conclusions.  Make reasonable decisions in a fast-paced environment.

Skilled negotiator.

Decision-making and judgment skills are necessary for this position

Excellent organizational and time management skills

All listed duties and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: $23.00 - $35.00/hr

​For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.