**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** The Process Innovation Professional has knowledge, experience and expertise across the major business processes they support for their clients. Understands their client’s strategy, priorities, operations and broadly leverage this knowledge to advance business process differentiation. These roles are required to handle / understand complex transactions (platform exceptions), develop and implement innovative process initiatives, deploy leading edge solutions which match their client’s tactical and strategic requirements, work with IBM development teams on requirements, functions and iterations of leading edge solutions and lead training & quality activities related to those solutions. These professionals require skills in business operations, process management and compliance, industry knowledge and a deep understanding of the process best practices and tools to execute their client’s core business processes **Required technical and professional expertise** Required Professional and Technical Expertise : •Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills. • Must possess a strong leadership ability and organizational commitment • Adept in using at least MS Excel, MS Word, and MS PowerPoint. • Highly organized, analytical, results-oriented and is keen on details. • Has high level of maturity and sense of responsibility • Has the ability to collaborate with others • Highly motivated and proactive and unquestionable integrity • Good communication skills, both in spoken and in written English, and has neutral accent Preferred Professional and Technical Expertise : • Preferably at least 3 years of experience in a supervisory capacity in managing B2B collections team ▪ With experience in multinational and/or multi-cultural setting. ▪ Extensive working knowledge of SAP/GetPaid/ARCollect will be an advantage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.