C.H. Robinson is looking for a Collections Representative in Monterrey. In this role, you’ll play a key part in maintaining the financial health of our organization by ensuring timely collections and supporting strong customer relationships. Your work helps keep cash flow steady, reduces risk, and directly contributes to the company’s operational success.

As a Collections Representative, you’ll be responsible for managing outstanding accounts, communicating with customers to resolve payment issues, and collaborating with internal teams to ensure accurate financial records. Your efforts will drive efficiency, safeguard revenue, and add real value to our global logistics network.

If you’re ready to make an impact and grow your career with a leading supply chain solutions company, we encourage you to apply today!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Utilize problem solving and critical thinking skills to determine root cause of aging invoices

Leverage systems functionality and established processes to resolve aging invoices

Work within established procedures and adheres to quality guidelines

Escalate complex issues to senior team members and/or leadership

Contribute ideas for process improvement

Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service

Continue to develop skills and build upon knowledge of collections process

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School Diploma or GED equivalent

Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience

Fluent English (written and verbal)

Preferred:

Proficient in Microsoft Office Suite of programs

Effective and flexible communication skills

Strong customer service and interpersonal skills

Critical thinking skills and demonstrated ability to use own judgement and make sound decisions

Ability to work in fast-paced, professional, and deadline driven environment

Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.