**Work Location:** Burlington, Ontario, Canada **Hours:** 37.5 **Line of Business:** Personal & Commercial Banking **Pay Details:** 65 600 $/$65,600 - 98 400$/$98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** As the Customer Service Officer, you will be joining a fast paced and energetic environment as part of the TD Equipment Finance Collection team. In this role, you will have an opportunity to work alongside experienced professionals within the field of Operations, Credit and Risk. You will gain exposure supporting the Originations, Commercial and Risk Teams and assist the greater organization in achieving its annual goals and objectives as an active participant. **In this role, you will:** • Review, support and manage delinquencies associated with medium to high-risk portfolio consisting of early stage, aged and complex delinquent loans of high value collateralized accounts • Research credit and account information to assess appropriate Collection activity to reduce or cure the delinquency and minimize loss • Review assigned portfolio to ensure timely identification and resolution of accounts in Bankruptcy, Receivership, CCAA status • File proof of claims with Trustees, ensuring proper release of security, maximizing recovery + Participate in job specific and company training as required • Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue • Lead by example and handle core assignments effectively while taking on additional responsibilities • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals + Professional interaction with both external and internal customers • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements • Strategize and implement account resolution strategies on the more complex Problem Loan customers • Contribute and grow expertise, individual and team efficiency in areas of workout, PPSA and legal strategies **Required Qualifications:** • 2+ years of Commercial Collections experience, or equivalent • Comfortable with Microsoft Excel, Microsoft Outlook and Internet based search applications • Good verbal, written, and interpersonal communication skills to deal with internal and external customers • High attention to detail • Excellent organizational, follow-up, analytical and problem-solving skills • Ability to manage projects and prioritize tasks • Commitment to service excellence and process improvement + Ability to work with limited direction **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.