As an AR FinOps Manager, you will manage direct reports that support Amazon’s strategic customers in identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated — someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers and business partners to facilitate timely payment.

Amazon seeks a Collection's Manager with at least 5+ years Accounts Receivable & F&A experience in a large customer-oriented corporate environment, for our Amazon Health Services business line.


Key job responsibilities
• Managing annual performance targets, creating and monitoring appropriate performance metrics.
• Act as an escalation point in resolving complex issues with internal and external stakeholders.
• Oversee the hiring & training of new team members and support their development.
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Escalating when appropriate to direct manager and/or senior leaders.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.